At DXC/SAP, I provide Level 2 technical support for SAP enterprise environments, investigating and resolving complex issues affecting customer and business operations. My work includes SAML2 authentication, SAP GUI performance, and Azure AD integrations.
I use ServiceNow for incident tracking, change management, documentation, and root cause analysis. I also work across Windows, macOS, and Linux environments and coordinate with Engineering, Product, and internal support teams on issue resolution.
Before DXC/SAP, I provided customer support at Tecno3 for financial ERP systems, including investigating SQL-related issues and documenting recurring troubleshooting steps. I’m studying Computer Networks at UNIASSELVI and have completed courses in AWS, SAP SuccessFactors, networking, and ITIL.
