At Enterprise Technology Services, I handled Tier 1 incidents through Jira Service Management and CRM platforms, resolving hardware, software, and connectivity tickets within SLA targets.
I also supported user onboarding and offboarding, managing email identities, licenses, and security groups in Microsoft 365 Admin Center and Google Workspace.
My work included endpoint diagnostics, operating system deployments, driver updates, and secure corporate VPN configurations. I also maintained corporate telephony systems and assisted users with DocuSign workflows.
In my current role in Commercial Operations & Administration, I provide daily operational and systems support, maintain access permissions and data integrity, and coordinate incident escalations. I’m studying Computer Science at Universidade Anhembi Morumbi.
