At Amazon India, I handle CEO-level customer escalations and work across Operations, Logistics, Finance, Vendor Management, and Customer Service to resolve high-impact issues. I also analyze recurring customer problems and recommend SOP improvements that support fewer repeat contacts.
As a Subject Matter Expert, I mentored and trained more than 60 associates across four teams, and coached frontline associates on complex cases. I maintained 90%+ First Contact Resolution across Skills and received the Customer Obsession Award in 2023.
