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Palak SharmaPS
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Palak Sharma

@palaksharma11

Client Success Manager at Raitomira Solutions who won a ~$150K Nexon/MapleStory Universe engagement and secured its renewal.

India
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At Raitomira Solutions, I built and presented the data-backed proposal that won a ~$150K annual Nexon/MapleStory Universe engagement. I owned the client relationship through delivery and secured a second 6-month renewal.

I also built and staffed the delivery team for that account, and coordinate workstreams across distributed teams using project plans, action trackers, and meeting records. I contributed to the pitch that secured a $200K engagement with YGG (Waifu Sweeper).

For The Light Mirror, I own the commercial and operational lifecycle, from deal closing and vendor management to digital marketing; monthly orders doubled and average order value grew 150%+. Earlier at Infinita Lab, I improved qualified lead volume by 30% and closed orders from ~$700 to ~$12K.

Experience

Work history, roles, and key accomplishments

RS
Current

Senior Manager, Client Success & Strategic Accounts

Raitomira Solutions

Jun 2024 - Present (2 years 4 months)

Built data-backed commercial proposal that won a ~$150K annual engagement with Nexon/MapleStory Universe and drove it to a second-term renewal. Built and staffed the delivery team from scratch, and owns the full commercial and operational lifecycle for The Light Mirror, doubling monthly orders.

IL

Operations Associate

Infinita Lab

Jul 2022 - May 2024 (1 year 10 months)

Supported business development operations, coordinating projects and client requests, and conducting market research. Recognized for transparent client-facing communication and trusted to support HR with candidate screening and interviews.

Amazon logoAM

Customer Service Associate - Concession Abuse Prevention

Sep 2021 - Jun 2022 (9 months)

Investigated refund and replacement claims for concession abuse, analyzing order and account history to identify fraudulent patterns, resolving 65+ cases/day. Handled escalations with accurate documentation and trained new hires on case handling and escalation processes.

Education

Degrees, certifications, and relevant coursework

HubSpot Academy logoHA

HubSpot Academy

HubSpot Service Hub Software Certified, Sales and Service Software

Earned certifications in HubSpot Sales Hub and HubSpot Service Hub software.

HubSpot Academy logoHA

HubSpot Academy

HubSpot Sales Hub Software Certified, Sales and Service Software

Earned certifications in HubSpot Sales Hub and HubSpot Service Hub software.

Babasaheb Bhimrao Ambedkar University logoBU

Babasaheb Bhimrao Ambedkar University

Master of Science, Industrial Microbiology

2021 - 2023

Grade: 3.17/4.00

Pursued a Master of Science in Industrial Microbiology, achieving a GPA of 3.17/4.00.

University of Lucknow logoUL

University of Lucknow

Bachelor of Science, Chemistry, Botany, Zoology

2018 - 2021

Grade: Division I

Completed a Bachelor of Science with majors in Chemistry, Botany, and Zoology, graduating with Division I.

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