Aditya Nimbalkar
@adityanimbalkar
I retain and grow enterprise customer accounts through adoption and strategic engagement.
IndiaWhat I'm looking for
At Trackier, I manage 50+ SMB and enterprise accounts across APAC and MENA, representing $20K+ MRR. I drive retention, adoption, and expansion through strategic account management, QBRs, EBRs, and proactive engagement.
I've retained high-risk accounts, led integrations across GTM, Shopify, Shopee, MMP, and fraud tools, and reduced client escalations by 60%. I also introduced Claude-driven workflows that reduced manual effort by 40% and mentor new team members on complex troubleshooting.
Experience
Work history, roles, and key accomplishments
Customer Success Associate
Trackier
Aug 2025 - Present (1 year 1 month)
Managed a portfolio of 50+ SMB and Enterprise clients, achieving 95% retention and driving product adoption. Led strategic account operations for major D2C brands and delivered QBRs and EBRs.
Education
Degrees, certifications, and relevant coursework
Savitribai Phule Pune University
Bachelor of Engineering, Electronics and Telecommunication
2021 - 2025
Pursued a Bachelor of Engineering in Electronics and Telecommunication from Savitribai Phule Pune University, completing the program in May 2025.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Skills
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