Open to opportunities

Abhimanyu Sharma

@abhimanyusharma7

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Senior Customer Success Manager driving AI agent adoption and expansion for strategic enterprise accounts.

India

Message

What I'm looking for

I’m looking to lead end-to-end customer success and AI product adoption for strategic accounts—owning onboarding to renewals/expansion, running executive QBRs, and partnering with Product to turn field insights into the roadmap and measurable outcomes.

I’m a Senior Customer Success Manager with 7 years owning the post-sale motion across B2B and B2C accounts. I currently lead customer success for AI agent deployments at AI Library, turning complex implementations into measurable customer outcomes.

I’m strong across onboarding and time-to-value, adoption-driven success planning, executive QBRs, renewals, and expansion. For strategic enterprise accounts—especially those needing deep product configuration and CXO-level stakeholder management—I map customer health to business outcomes and run structured 30-60-90 day plans that keep momentum.

At AI Library, I owned the Burger Singh deployment end to end (180+ outlets across 75+ cities) and drove a 2x lead-to-franchisee conversion uplift within 90 to 120 days. I also translate customer workflows into production prompts for Dekoder, and I lead adoption for AI invoice processing for Times Group by partnering with finance and operations stakeholders through scoping, integration, configuration, and adoption.

Earlier, I led marketing and communications from the Founder’s Office at BellaVita and managed accounts at iarani.ai—from onboarding and delivery to renewals, escalation resolution, and expansion opportunity shaping. Before that, as a Production Manager, I produced 2,000+ executive video podcasts, sharpening stakeholder communication and narrative-building—skills I apply directly in customer kickoffs, QBRs, and reference-account storytelling.

Experience

Work history, roles, and key accomplishments

Current

AI Adoption & CS Manager

Current

AI Library

Feb 2024 - Present (2 years 4 months)

Owned end-to-end post-sale success for Burger Singh’s AI deployment across 180+ outlets in 75+ cities, driving a 2x lead-to-franchisee conversion uplift within 90–120 days. Delivered executive QBRs and expansion work for Times Group AI invoice processing and Dekoder’s AI newsroom, while creating onboarding use-case pages that improved time-to-value.

& Customer Success QBRs Stakeholder Management

Founder's Office Marketing Mgr

BellaVita

Sep 2023 - Jan 2024 (4 months)

Led marketing and communications strategy from the Founder's Office for a fast-growing D2C consumer brand, owning brand storytelling and partnership communications. Coordinated cross-functional teams of 10–15 across marketing, product, and external agencies to align deliverables and timelines without line-management authority.

Marketing Strategy Brand storytelling Cross Functional Team Management Stakeholder Management D2C Operations Campaign Coordination Internal Alignment

Senior Account Manager

Iarani.ai

Apr 2022 - Mar 2023 (11 months)

Owned the Grand Venice Mall account end-to-end as the primary lead (DS Group), managing marketing strategy, content, campaign execution, delivery, and renewals. Drove incremental expansion across multi-crore engagements, ran success reviews and escalations, and advised SMB/enterprise customers on early-stage generative AI use cases.

Strategic Account Management Client Onboarding Cross functional Leadership Escalations

Account Manager

Iarani.ai

Jul 2021 - Mar 2022 (8 months)

Owned client communications, scoping, and delivery across B2B accounts in technology, financial services, and consumer sectors. Built briefing documents, project trackers, and post-mortems to improve process hygiene and resolved customer escalations with production, creative, and technical teams.

Client Communication Scoping Project Delivery Account Management Escalation Handling Briefings Project Tracking

Production Manager – Podcasts

Iarani.ai / The Brand Called You

Feb 2019 - Jun 2021 (2 years 4 months)

Produced 2,000+ executive video podcasts featuring founders and CXOs by owning research, executive briefing prep, and editorial direction. Built repeatable production workflows and quality standards and developed stakeholder-interview narrative skills used later for customer discovery and executive QBRs.

Podcast Production Executive Briefings Workflow Development Quality Standards Narrative Development

Education

Degrees, certifications, and relevant coursework

MICA, Ahmedabad

Advanced Certificate in Digital Marketing & Communications, Digital Marketing & Communications

2023 - 2024

Completed an Advanced Certificate in Digital Marketing & Communications with specialization in Branding, Communications, and Generative AI at MICA, Ahmedabad.

Apeejay Stya University

Master of Arts in Journalism & Mass Communication, Journalism & Mass Communication

2017 - 2018

Developed editorial discipline, stakeholder-interview craft, and narrative-construction skills through a Master of Arts in Journalism & Mass Communication.