Yash Shah

Quota-carrying department head owning net revenue retention (NRR) and net-new margin, driving renewals and expansion across a multi-account CS portfolio. Led QBRs, churn/retention and onboarding programs, built end-to-end A3R3 funnel execution, and ran AI-native outbound and ops using Claude Code and LLM workflows.

Generated $500K+ in new revenue by closing Yatra Online as a flagship enterprise account and partnered with Rajasthan Tourism to build an OBMS solution. Built and led sales/marketing/business analyst teams from the ground up and advised the CEO on strategy, positioning, and contract negotiation.

Built marketing programs from 0 to 1 across growth, content marketing, and email marketing topics, coordinating execution with mentors, content, performance, and sales teams. Owned program P&L, ran viral acquisition campaigns, and maintained full-funnel growth and revenue accountability.

Partnered with the CEO to craft go-to-market strategy for a new headless CMS product, aligning sales motion with product vision and ICP signals. Closed multiple BigCommerce project accounts via outbound email sequences and web content.

Closed and nurtured 13 client accounts in 10 months, driving a 38% revenue increase through strategic outbound and relationship building. Led a 12-member team for the newly established EComVA division and was recognized as a Pinnacle Performer, promoted into the Sales Head leadership track ahead of schedule.

Managed end-to-end B2B sales cycles for web and mobile application projects by building outbound pipeline through cold email and LinkedIn outreach. Achieved the highest single deal closed at $18K USD, improved Upwork positioning to Top Rated, represented the company at HKTDC Expo in Hong Kong, and later led a BDE team while applying growth-hacking tactics for client acquisition.

Bachelor of Technology in Computer Science at Rai University in Ahmedabad from 2013 to 2017.