Karan Chitnis

I've improved service levels, SLA performance, and operational efficiency across Delhivery, Accenture, Rigi, PharmEasy, and Flipkart. At Delhivery, I raised service levels from 55% to 72% across 45+ B2B accounts and reduced the Ticket-to-Shipment ratio from 1.74% to 0.66% in one quarter.

I lead cross-functional process improvements using SOP design, root-cause analysis, performance reporting, and stakeholder coordination. I also led an 8-member Customer Success Strategy team and helped reduce underperforming facilities from 1,400 to 800 across a 4,500+ center network.

My work spans SaaS, logistics, e-commerce, and B2B operations, from managing seller accounts and campaign performance to improving client adoption and resolving high-volume customer queries. At Accenture, I delivered 7+ end-to-end SOPs for a new Accounts Receivable process and helped drive 6% month-on-month GMV growth across 35+ seller accounts.

I'm focused on practical, scalable solutions that strengthen customer experience, improve governance, and turn operational data into measurable business outcomes. I use Excel, Amazon QuickSight, and generative AI tools including Claude and ChatGPT to improve visibility and decision-making.