At Richpanel, I manage a $1M+ book of high-value e-commerce accounts, guiding customers from onboarding through renewal. I configure AI models using client SOPs to handle customer workflows and help customers move toward 80%+ automation.
At Brainlabs Digital India Pvt Ltd, I led the CSM team and built Customer Success processes and post-sales programs from scratch. I helped manage accounts worth over $5M and rolled out adoption strategies across 8 teams and clients, driving an 80% increase in tool adoption.
At Indeed India Operations Pvt Ltd, I achieved 120%+ ARR and QRR retention throughout 2023 and 2024 while managing a portfolio of 70+ accounts. I also worked in customer success, client optimisation and account executive roles at Indeed, and handled onboarding and renewals at Practo Technologies.
