Open to opportunities

Pablo Zenteno

@pablozenteno

I lead HR, Learning & Development, and Customer Experience initiatives that improve people performance and service quality.

Bolivia

Message

What I'm looking for

I'm looking for a remote international role where I can contribute my experience in Human Resources, Learning & Development, People Development, and Customer Experience, while helping organizations improve employee performance and service quality.

I am a Human Resources, Learning & Development, and Customer Experience leader with 15+ years of experience in people development, corporate training, organizational culture, service excellence, and HR management.

In my current role at Flavor Burst Bolivia, I lead Human Resources and Customer Experience initiatives, including training, performance management, recruitment and selection, onboarding, employee development, and service-quality programs.

Previously, at Banco Mercantil Santa Cruz, I designed, coordinated, and delivered national learning programs in onboarding, organizational culture, customer service, and employee development. I personally delivered 60+ corporate training sessions, representing approximately 1,500 participant attendances.

My experience also includes multi-city customer-service improvement initiatives combining employee training with Mystery Shopper evaluation, as well as a service-transformation project involving approximately 400 employees in which customer satisfaction progressed from around 40% to 80% and later 92%.

I am interested in remote international opportunities where I can contribute in Human Resources, Learning & Development, People Development, Organizational Development, and Customer Experience.

Experience

Work history, roles, and key accomplishments

Current

National Deputy Manager, HR & CX

Current

Flavor Burst Bolivia

Sep 2011 - Present (14 years 11 months)

Lead HR and Customer Experience initiatives across multiple Bolivian markets, including training, recruitment, onboarding, performance management, and employee development. Design and facilitate learning and service-improvement programs that strengthen employee capabilities, customer experience, organizational culture, and operational standards.

Training Onboarding Performance Management Recruitment Employee Development Customer Service Facilitation

HR Training & Communications Analyst

Banco Mercantil Santa Cruz S.A.

Nov 2010 - Aug 2011 (9 months)

Coordinated and delivered national employee training programs in onboarding, organizational culture, customer service, and employee development. Personally delivered 60+ corporate training sessions, representing approximately 1,500 participant attendances, while developing learning materials and supporting internal communication initiatives.

Training Training and Development Training program development Internal Communications Comunicación

Operational Manager

Industria Maderera Tiwanaku S.R.L.

Nov 2007 - May 2008 (6 months)

Managed daily operations, teams, resources, and administrative processes, focusing on operational efficiency, process improvement, and achievement of business objectives.

Operations Management Project Management Team Management Strategic Planning

Regional & Franchise Administrator

CINEL S.R.L.

Jun 2006 - Nov 2007 (1 year 5 months)

Managed regional and franchise operations, coordinating teams, administrative processes, customer service, and operational standards to support efficient day-to-day business performance.

Operations Management Team Management Customer Service Process Improvement Administrative Management

Liquidations Technician

Servicio Nacional de Patrimonio del Estado (SENAPE)

Jan 2005 - Jun 2006 (1 year 5 months)

Supported asset liquidation and administrative processes, including documentation review, data analysis, records management, and coordination of procedures in accordance with institutional requirements.

Administrative Management Documentation Data Analysis Process Management Office 365