Marcia Q
@marciaq
Experienced hospitality manager driving service excellence and operational efficiency.
BoliviaWhat I'm looking for
I am an experienced customer service and hospitality professional with 17 years of progressive experience, advancing into management roles and consistently improving team performance and guest satisfaction. I have led teams of 25+ staff in fast-paced restaurant environments, streamlined scheduling and inventory to reduce labor costs, and managed high-volume takeout, delivery and bar operations that produced significant portions of revenue.
I am bilingual in English and Spanish and proficient with numerous restaurant and business systems including POS, scheduling, payroll and accounting tools. I deliver measurable results through staff development, process improvement, and hands-on operational leadership, consistently exceeding targets in sales, service and lead qualification.
Experience
Work history, roles, and key accomplishments
Call Agent
Live Marketing Solutions
Jan 2025 - Present (8 months)
Managed high-volume inbound/outbound calls to qualify potential leads, scheduled appointments, and consistently exceeded lead-qualification targets while building rapport to assess customer needs.
Manager
Prime Group
Jan 2023 - Jan 2025 (2 years)
Oversaw daily operations of a high-volume restaurant, led a team of 25+, streamlined scheduling and inventory to reduce labor costs by 18%, and collaborated with corporate on promotions and events to drive revenue and loyalty.
Takeout Operations Manager
Sushi Siam
Jan 2015 - Jan 2023 (8 years)
Managed high-volume takeout and delivery operations representing over 50% of sales, supervised bar and takeout staff, and handled purchasing, inventory, and compliance to ensure efficient service delivery.
Server
Novecento
Jan 2013 - Jan 2015 (2 years)
Delivered high-quality customer service generating $3,000–$4,000 in sales per shift and handled cash and credit transactions with end-of-shift balancing of receipts and tips.
Education
Degrees, certifications, and relevant coursework
Western High School
High School Diploma, General Secondary Education
2004 - 2008
High School Diploma awarded after completion of secondary education at Western High School from 2004 to 2008.
Tech stack
Software and tools used professionally
Availability
Location
BoliviaAuthorized to work in
Job categories
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