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GABRIELA ESTELA ALARCON MARTINEZ

@gabrielaestelaalarco

Human Resources professional at BANCO UNIÓN S.A. who managed nationwide employee experience and engagement initiatives for approximately 6,500 employees.

Bolivia

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At BANCO UNIÓN S.A., I managed nationwide employee experience, wellbeing, culture, and organizational climate initiatives for approximately 6,500 employees. I also coordinated internal communications and employee recognition and engagement initiatives.

At ENDE SERVICIOS Y CONSTRUCCIONES S.A., I managed talent acquisition, training, performance, culture, and organizational climate processes. I also administered payroll and updated policies, procedures, and job profiles.

Across banking, industrial, educational, and mining organizations, I’ve worked on talent acquisition, onboarding, payroll, employee administration, and organizational development. My training includes Human Resources management and a degree in Psychology from UNIVERSIDAD DEL VALLE.

Experience

Work history, roles, and key accomplishments

Analista Nacional de Cultura y Clima Organizacional

Banco Unión S.A.

Jun 2021 - Jun 2026 (5 years)

Managed Employee Experience, well-being, culture, and organizational climate initiatives for approximately 6,500 employees nationwide. Coordinated internal communication, recognition programs, and benefits, and implemented improvements in recurring communications.

Employee Experience Organizational Culture Organizational Climate Surveys Engagement Internal Communications Benefits Administration HR Analytics Reporting Process Automation

Encargada de Gestión de Talento Humano

Ende Servicios y Construcciones S.A.

Jan 2018 - Dec 2020 (2 years 11 months)

Managed talent acquisition, training, performance, culture, and organizational climate processes. Developed policies, procedures, and job profiles, and administered payroll and personnel information.

Talent Acquisition Training Performance Management Organizational Culture Climate HR Policy Payroll HR Administration

Responsable de Gestión de Recursos Humanos

Soalpro S.R.L. – Fábrica San Gabriel

Dec 2016 - Feb 2018 (1 year 2 months)

Structured and implemented talent acquisition and learning & development processes. Managed organizational climate diagnostics, updated policies and manuals, and participated in ISO 22000 quality audits.

Talent Acquisition Learning and Development Organizational Climate HR Policy HR Administration ISO 22000 Audit

Jefe de Unidad de Recursos Humanos

Fundación Universidad Americana UBI/Unidad Educativa San Mat

Oct 2015 - Jun 2016 (8 months)

Optimized document organization and updated vacation and leave records. Coordinated payroll, social benefits, and regulatory procedures, and supported talent acquisition and HR reporting.

HR Administration Payroll Benefits Talent Acquisition HR Reporting Document Management

Analista de Recursos Humanos

Sociedad Industrial Tierra S.A.

Feb 2014 - Jul 2015 (1 year 5 months)

Managed employee relations and requirements in a mining operation environment. Coordinated training, evaluation, and benefits, and tracked attendance, vacations, and subsidies.

Employee Relations Training Benefits Administration Attendance Tracking HR Administration

Asistente de Recursos Humanos

Administradora de Tarjetas de Crédito ATC S.A.

Apr 2013 - Nov 2013 (7 months)

Managed employee requests and coordinated administrative processes. Monitored documentation and internal processes according to established procedures.

HR Administration Documentation Process Coordination Communication Skills

Analista de Gestión de Talento

Fábrica La Estrella S.R.L.

Aug 2012 - Apr 2013 (8 months)

Coordinated communication and training processes for different employee profiles. Managed well-being initiatives and participated in implementing HR subsystems and ISO 9001 standards.

Training Internal Communications Employee Well being HR systems ISO 9001

Operador de Monitoreo

Detekta S.R.L.

Sep 2011 - Jul 2012 (10 months)

Performed continuous monitoring and identification of signals or situations requiring attention. Tracked events in real time, applying established protocols and prioritizing situations.

Monitoring Surveillance Attention To Detail Analysis Protocol Adherence

Call Center/Cajero

Corporación de Negocios Múltiples S.R.L.

Jun 2010 - Apr 2011 (10 months)

Provided customer service via direct communication, identifying needs and providing clear information. Managed cash operations with precision and responsibility.

Customer Service Communication Skills Cash Handling Attention To Detail

Agente de Data Center

AXS Bolivia

Dec 2009 - Mar 2010 (3 months)

Handled customer requests via direct communication, identifying needs and providing timely guidance. Monitored requests and operations to ensure continuity and adherence to procedures.

Customer Service Communication Skills Request Management Shift Work

Call Center/Cajero

Burger & Fries Bolivia S.R.L.

Nov 2009 - Feb 2010 (3 months)

Provided customer service via direct communication, identifying requirements and providing timely responses. Managed cash operations with precision and adherence to procedures.

Customer Service Communication Skills Cash Handling Pressure Management

Asesora de Créditos

Crediempleo

Sep 2008 - Jul 2009 (10 months)

Managed the full credit cycle including prospecting, group formation, evaluation, disbursement, collections, and portfolio follow-up. Transferred and managed a client portfolio from PRO MUJER, maintaining relationships and continuity.

Credit Analysis Portfolio Management Customer Relationship Management Collections Field Visits

Asesora de Créditos

Promujer

Oct 2007 - Aug 2008 (10 months)

Managed the full commercial credit cycle, from prospecting and forming community groups to evaluation, disbursement, and portfolio follow-up. Conducted field visits and provided financial education.

Credit Analysis Portfolio Management Customer Relationship Management Field Visits Financial Education Collections