Carlos Quevedo

Lead operations and project management for CRM, call center, and marketing service delivery, improving coordination and service continuity while implementing AI-driven tools to boost efficiency.

Provided advisory support on operations, project coordination, and process standardization to support expansion and improve operational control.

Founded and managed businesses across fitness, retail, and technology sectors, overseeing operations, supplier negotiations, and small team management.

Designed and documented internal processes and operational procedures to strengthen organizational structure, compliance, and clarity across departments.

Supported HR operations, internal coordination, and delivered training in conflict resolution and customer service protocols to improve team performance.

Managed client relationships and consultative sales processes, achieving strong customer-focused sales performance.

Managed high-volume restaurant operations with multicultural teams, overseeing daily operations, staff coordination, and service quality standards.

Completed a Diploma in Higher Education covering pedagogical approaches and higher education practices.

Obtained the Project Management Professional (PMP) certification demonstrating competency in project management practices and PMBOK® guidelines.

Completed a Master of Science program focused on public and private project formulation and management, including project design and investment evaluation.

Completed diplomas in project management and investment project formulation focused on project planning and investment evaluation techniques.

Studied business administration with coursework in management, operations, and finance as part of the undergraduate program.