Pablo Soto A

Coordinate logistics for international groups (schedules, vendors, transport and accommodation) as the bilingual point of contact on the ground, solving problems on the spot.

Run a small design studio: guides, booklets, websites and campaign assets for clients, from brief to delivery and on deadline.

Supported US medical practices on a cloud EHR and practice-management platform, diagnosing account, access and workflow issues and documenting each case for escalation.

Interpreted consecutively for patients, providers and insurers on medical, benefits and claims calls in high-volume, metrics-driven queues, with strict PHI confidentiality.

Verified insurance eligibility and benefits across US commercial, Medicare and Medicaid plans, confirming coverage and patient responsibility before services.

Resolved payment disputes and recovered funds for an international remittance service, investigating failed and exception transactions against quality and resolution targets.

Provided help-desk support to nonprofit and institutional clients on enterprise software, troubleshooting and escalating with clear written documentation.

Managed high-volume inbound calls as first point of contact for multiple businesses.

Interpreted consecutively for patients, providers and insurers on medical, benefits and claims calls in high-volume, metrics-driven queues, with strict PHI confidentiality.

Interpreted consecutively for patients, providers and insurers on medical, benefits and claims calls in high-volume, metrics-driven queues, with strict PHI confidentiality.

Supported casting operations end to end, including talent sessions, photography, video editing and organized digital libraries.

Provided bilingual customer and technical support for global brands.

Provided bilingual customer and technical support for global brands.

Currently pursuing the Foundations of Project Management certificate through Coursera.

Grade: C2 Proficient, 79/100

Earned the EF SET English Certificate with a C2 Proficient level, scoring 79/100.

Completed coursework in UX Creative Design and Design Thinking.

Completed Canva for Work and Graphic Design Essentials courses.

Attended a workshop on Artificial Intelligence and ChatGPT in Creativity.

Earned a High School Diploma from the Ministry of Public Education.

Pursued coursework in Advertising Design but did not complete the program.

Completed a program in Audiovisual Production.

Completed a program in Community Management.