Jehikel User
@jehikeluser
I improve patient billing, insurance verification, and hospital customer support workflows.
Costa RicaWhat I'm looking for
I'm currently an operator at Naples Comprehensive Health, connecting patients and staff at Downtown Naples Hospital and North Naples Hospital with the right departments.
Previously at Health Prime, I handled patient registration, insurance verification, ICD-10/CPT coding, claim submission, billing analysis, and payment posting. I partnered with clinical, finance, accounts receivable, revenue integrity, and coding teams to resolve disputes and improve billing workflows.
My background also includes customer service, scheduling, inbound and outbound sales, floor support, training, quality assurance support, and administration. I bring bilingual communication, empathetic guidance, performance coaching, and a commitment to helping patients, clients, and teams succeed.
Experience
Work history, roles, and key accomplishments
Operator
Naples Comprehensive Health
Mar 2026 - Present (6 months)
Operated as a switchboard operator for Downtown Naples Hospital and North Naples Hospital, connecting patients and staff to the correct departments.
CS Agent
Health Prime
Jul 2024 - Feb 2026 (1 year 7 months)
Oversaw patient registration, insurance verification, and medical coding (ICD-10, CPT), ensuring precise claim submission and reducing denials. Streamlined billing analysis and payment posting processes, accelerating revenue collection and minimizing discrepancies across hospital accounts.
Worked as a customer service agent handling customer inquiries and support.
CS, Scheduling, IB Sales, OB Sales, Floor Support
Jan 2021 - Dec 2023 (2 years 11 months)
Provided customer service, scheduling, inbound and outbound sales, and floor support at Smile Direct Club.
Performed setup duties for Smile Direct Club, likely involving preparation and organization of materials or equipment.
Cashier and Administrator
Mini Super La Tribu
Jan 2010 - Dec 2017 (7 years 11 months)
Managed cashier duties and administrative tasks at a small supermarket.
Cashier
Bar y Licorera El Roble
Jan 2001 - Dec 2009 (8 years 11 months)
Worked as a cashier at a bar and liquor store, handling transactions and customer service.
Education
Degrees, certifications, and relevant coursework
Universidad Fidélitas
Técnico, Production Supervision
Pursuing a technical degree in production supervision, with an expected completion in 2026.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Salary expectations
Job categories
Skills
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