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Dennisse Paniagua

@dennissepaniagua

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Help Desk Agent at DriveWhip supporting rideshare drivers and creating HTML tools to streamline team workflows.

Costa Rica

Message

At DriveWhip, I provide real-time support to drivers in time-sensitive situations, coordinating tow trucks and roadside assistance through resolution. I also build shared databases and HTML tools with AI to streamline daily team workflows.

At Jazz Sports, I handled around 100 daily tickets and chats, investigated complaints, and reported bugs to the technical team through Jira. I wrote around 50 SOPs from scratch and supported customer and business onboarding with KYC/KYB reviews, sanctions screening, and PEP screening.

Experience

Work history, roles, and key accomplishments

Current

Help Desk Agent

Current

DriveWhip

Feb 2026 - Present (8 months)

Provided real-time support for drivers in time-sensitive situations, coordinating tow trucks and roadside assistance until resolution. Built shared databases and HTML tools with AI to streamline daily team workflows.

HTML AI Database Management Customer Support Translation

Casino Onboarding Coordinator

Jazz Sports

Apr 2020 - Feb 2026 (5 years 10 months)

Handled ~100 tickets and chats per day across Zendesk, Intercom and Freshdesk, resolving account, payment and service issues. Investigated customer complaints, troubleshot issues and identified trending problems, reporting bugs to the technical team via Jira.

KYB Sanctions Screening PEP Screening SOP Development Complaint Investigation Troubleshooting Bug Reporting Zendesk Intercom Freshdesk Jira KYC

Renewal Agent

Molina Healthcare

Jan 2024 - Jul 2024 (6 months)

Supported health plan members through the renewal process. Handled protected health information (PHI) in compliance with HIPAA and worked daily with medical terminology.

HIPAA Medical Terminology Customer Support PHI

VIP Account Manager

Global Wagering

Jan 2012 - Mar 2020 (8 years 2 months)

Started in frontline customer service and was promoted to manage a personal portfolio of 50–70 high-value clients. Built long-term relationships through inbound and outbound calls, resolving account, payment and service questions.

Customer Relationship Management Inbound Calls Outbound Calls Account Management Customer Protection 24 7 Shift Work