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kari UserKU
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kari User

@kariuser2

I review healthcare claim rejections and resolve billing issues while bringing IT support and access management experience.

Costa Rica
Message

At Parallon (Auxis), I review payer-rejected insurance claims, validate patient eligibility, correct diagnosis, procedure, and condition code issues, and route cases requiring additional action. I consistently work toward a daily productivity target of 80 claims.

Previously, I supported users at DXC–Pertec with application troubleshooting, ticket escalation, and access management for Lithia's billing and documentation system. I also bring customer service and accounting assistance experience, with native Spanish and C2-level English.

Experience

Work history, roles, and key accomplishments

DP

IT Service Desk Agent / Access Management Support

DXC – Pertec

Sep 2023 - Mar 2025 (1 year 6 months)

Provided technical support by assisting users with application installations and troubleshooting. Created service tickets, escalated unresolved issues, and promoted to a role responsible for creating user access in a system used nationally by Lithia for billing and documentation.

Education

Degrees, certifications, and relevant coursework

kari hasn't added their education

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Tech stack

Software and tools used professionally

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