Stephanie Infantes Guzman

Coordinate outreach, lead qualification, and appointment scheduling for California energy programs using CRM and scheduling tools. Maintain customer documentation and follow-up notes to support smooth handoffs.

Coordinate bilingual classroom operations, scheduling, projects, and student support in a fast-paced setting. Manage communication and documentation while balancing multiple priorities.

Support students and families with financial aid, applications, documentation, and case resolution through CRM workflows. Handle high-volume phone, email, and chat inquiries with accuracy and confidentiality.

Support recruiting coordination, payroll-related operations, and remote project execution. Manage reporting, tracking, and documentation to keep stakeholders informed.

Resolve technical, account, billing, and escalation issues through phone, email, and chat. Provide bilingual support for a multinational technology account.

Manage customer transactions, account inquiries, and financial processes in a high-volume environment. Provide bilingual support while maintaining detailed documentation and follow-through.

Assist healthcare providers and patients with insurance inquiries, documentation, and claims support. Maintain confidentiality, accuracy, and professional communication while resolving customer questions.

Completed a Bilingual Customer Service Technician program in January 2017.

Earned a High School Diploma in December 2015.