Open to opportunities

Pablo Fernandez Alonso

@pablofernandezalonso

Message

I’m a Technical Support Specialist who delivers fast, accurate customer solutions via Jira, chat, and email.

Malaysia

Message

What I'm looking for

I’m looking for a role where I can own customer issues end-to-end, use Jira/chat/email to troubleshoot and resolve quickly, and work in a fast-paced team that values accuracy, policy compliance, and continuous improvement.

I’m a Technical Support Specialist L1 with experience providing customer support through live chat and email, troubleshooting technical issues, and escalating cases by Jira to keep resolutions on track.

I also bring a strong customer service foundation—from managing inbound and outbound calls and emails to delivering professional assistance focused on customer satisfaction, while maintaining accurate records of interactions and follow-ups.

Across multicultural environments, I’ve worked in AI content moderation and operational support, ensuring compliance with company policies and platform guidelines. I’m detail-oriented, adaptable, and committed to high service standards using tools like Jira, CRM systems, and Microsoft Office.

Experience

Work history, roles, and key accomplishments

Tech Support Specialist L1

Envision Digital

Jul 2025 - Mar 2026 (8 months)

Provided customer support via live chat and email, troubleshooting technical issues and escalating cases through Jira. Monitored pending requests and maintained internal knowledge base documentation.

Customer Support Live Chat Email Support Technical Troubleshooting Jira Knowledge Base Customer Satisfaction

Customer Service Agent

Mercedes-Benz

Jan 2025 - Mar 2025 (2 months)

Managed inbound and outbound calls and emails to assist customers with enquiries, guidance, and issue resolution.

Customer Service Inbound Outbound Calls Email Communication Issue Resolution Record keeping

AI Content Moderator

Meta, Teleperformance

Jul 2024 - Dec 2024 (5 months)

Performed multilingual AI content moderation, including operations moderation and quality evaluation tasks. Ensured compliance with company policies and platform guidelines while assisting with customer inquiries.

AI Content Moderation Multilingual Support Quality Evaluation Policy Compliance Platform Guidelines Data Classification Email Support Phone Support

Passenger Handling Agent

Santiago de Compostela Airport

Apr 2024 - Jun 2024 (2 months)

Assisted travelers with check-in and boarding procedures and provided operational customer service in a high-traffic airport environment. Resolved passenger inquiries and coordinated with internal teams.

Customer Service Problem Solving CRM Systems Jira Email Support Team Coordination

Hospitality and Events Staff

Pinnacle People

Jan 2024 - Apr 2024 (3 months)

Worked across hospitality and events roles including waiter, cashier, bartender, and general assistant duties in fast-paced environments. Supported large sports and music events.

Customer Service Waiting Cashiering Bartending Event Support Multitasking

Production Worker

Fixx Nutrition

Jun 2023 - Dec 2023 (6 months)

Operated and monitored production line processes including packaging, bottling, labeling, and order preparation. Assisted with machinery maintenance and maintained workplace cleanliness.

Packaging Labeling

Administrative Assistant

Adriano Asesoria

May 2020 - Apr 2022 (1 year 11 months)

Handled daily operational administration including payroll, accounting administration, data entry, and grant application support. Communicated with clients and public/private institutions via phone calls and email correspondence.

Payroll Administration Accounting Administration Data Entry Grants Tax Administration Phone Communication Email Communication