Open to opportunities

Hayat Kharar

@hayatkharar

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Experienced operations and customer-relations professional focused on moderation.

Malaysia

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What I'm looking for

I seek an operations or content-moderation role where I can apply policy expertise, support platform safety, and grow into more senior operational responsibilities within a collaborative team.

I am an operations and customer-relations professional with extensive experience moderating user-generated video content and supporting service teams. I apply content policies and guidelines consistently to ensure legal compliance, safety, and quality before publication.

Over seven years in customer service and operations roles have honed my ability to meet daily volume targets, escalate issues appropriately, and work effectively within designated teams. I bring resilience and a commitment to maintaining emotional well-being while handling demanding content moderation tasks.

My background includes supervisory and operational responsibilities such as documentation, stock control, reporting, and cross-department collaboration in hospitality and food service environments. I communicate clearly in English and Bahasa and am comfortable with live chat and inbound customer support channels.

I am motivated to grow my skills in operations and moderation, contribute positively to company goals, and adapt to evolving processes and seasonal changes to improve platform safety and user experience.

Experience

Work history, roles, and key accomplishments

Moderator / Labeler

ByteDance

Jun 2022 - Feb 2025 (2 years 8 months)

Monitored and moderated user-generated video content against community guidelines, removed inappropriate material, and escalated policy issues to ensure legal compliance and platform safety while meeting daily review volume targets.

Content Moderation Review Quality Assurance Escalation Management Team Collaboration

Senior Operation Executive

Perfect Host

Jul 2018 - Jan 2021 (2 years 6 months)

Managed documentation, inventory and office supplies, tracked performance and budget spending, and coordinated cross-departmental support to deliver operational efficiency and support new project launches.

Operations Management Documentation Inventory Control Reporting Budgeting Time Management

Social Media Content Creator

JelitaKL

Nov 2017 - May 2018 (6 months)

Created F&B social media content and photography, developed viral content angles and captions, and tracked view performance with recommendations to improve engagement.

Content Creation Social Media Photography Captions Performance Analysis

Assistant Manager

Asian Taste

Jul 2016 - Oct 2017 (1 year 3 months)

Supported restaurant operations by communicating with staff, sending daily sales reports to management, enforcing procedures, and monitoring monthly stock levels to maintain service standards.

Team Supervision Reporting Stock Management Customer Service SOP Enforcement Communication

Customer Relation

Asian Taste

Jan 2016 - Jul 2016 (6 months)

Handled customer inquiries and complaints, provided appropriate solutions and follow-up to resolve issues, and maintained high levels of customer satisfaction.

Customer Service Communication Problem Solving Client Relations