At FABULOUS50S.COM, I manage customer support across email and social media for an Australian fitness business serving the 50+ community. I also participate in user acceptance testing of its fitness app and share feedback to improve the user experience.
At TOPAZ LABS, I provided customer support for AI software used by photographers and film professionals. I investigated product and account issues, routed escalations with relevant context, and shared recurring customer feedback with support and product stakeholders.
At Mindvalley, I led customer support and customer success operations, supporting training, onboarding, and escalations. I created and maintained processes and a customer support knowledge base in Atlassian Confluence, and worked with Finance and Technology on payment, refund, and order issues.
My work has also included customer success for a mobile application and service-provider platform at MANEY.APP / DATUM, property operations, and Level 2 technical support. Across BPO, SaaS, AI, and digital businesses, I’ve supported customers through email, social media, phone, CRM, and online platforms.
