Open to opportunities

Gurrapu Rahul Rajath

@gurrapurahulrajath

Message

I am an MBA-qualified technical support specialist driving customer satisfaction and process improvements.

Malaysia

Message

What I'm looking for

I seek a customer-focused technical support role where I can apply troubleshooting expertise, drive process improvements, train colleagues, and grow into leadership while maintaining high service quality.

I provide advanced technical support to global customers, resolving hardware and software issues, managing escalations, and meeting SLA targets while maintaining a high first-call resolution rate and strong customer feedback. I collaborate with cross-functional teams to improve troubleshooting guides and implement process innovations that raise service quality.

With experience in content moderation, client training, and corporate relations, I combine technical aptitude with communication skills and analytical insight from an MBA background. I focus on delivering consistent quality, mentoring peers, and applying data-driven solutions to operational challenges.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Advisor 2

Current

World’s Largest Computer Manufacturing Company

Jan 2022 - Present (4 years 5 months)

Provide advanced technical support to global customers, resolving hardware and software issues and handling escalations to meet SLA requirements; maintained a high first-call resolution rate and received positive customer feedback.

Technical Support Troubleshooting Escalation Management SLA Customer Service Windows

Content Moderator

Concentrix

Mar 2020 - Dec 2021 (1 year 9 months)

Moderated content for a major social media client focused on child safety, ensured quality and SLA adherence, and collaborated with team leaders and client POCs on process innovation.

Content Moderation Quality Assurance SLA Management Reporting Team Collaboration Attention To Detail Client Communication