Open to opportunities

Gurrapu Rahul Rajath

@gurrapurahulrajath

Message

I am an MBA-qualified technical support specialist driving customer satisfaction and process improvements.

Malaysia

Message

What I'm looking for

I seek a customer-focused technical support role where I can apply troubleshooting expertise, drive process improvements, train colleagues, and grow into leadership while maintaining high service quality.

I provide advanced technical support to global customers, resolving hardware and software issues, managing escalations, and meeting SLA targets while maintaining a high first-call resolution rate and strong customer feedback. I collaborate with cross-functional teams to improve troubleshooting guides and implement process innovations that raise service quality.

With experience in content moderation, client training, and corporate relations, I combine technical aptitude with communication skills and analytical insight from an MBA background. I focus on delivering consistent quality, mentoring peers, and applying data-driven solutions to operational challenges.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Advisor 2

Current

World’s Largest Computer Manufacturing Company

Jan 2022 - Present (3 years 7 months)

Provide advanced technical support to global customers, resolving hardware and software issues and handling escalations to meet SLA requirements; maintained a high first-call resolution rate and received positive customer feedback.

Technical Support Troubleshooting Escalation Management SLA Customer Service Windows

Content Moderator

Concentrix

Mar 2020 - Dec 2021 (1 year 9 months)

Moderated content for a major social media client focused on child safety, ensured quality and SLA adherence, and collaborated with team leaders and client POCs on process innovation.