Pablo Duarte Lopez

Provided written customer support for New Era Cap's US online store, handling pre- and post-purchase requests. Used Gorgias, Chatdesk Teams, Shopify, and AfterShip daily.

Set up, launched, and managed a Shopify store from scratch, including product listings, payment gateway, and conversion apps. Handled customer service and produced AI-generated ads.

Provided customer service in Spanish and English for SquareTrade, handling warranty claims, cancellations, billing, and escalations. Promoted to handle the Amazon channel and later to the Complaints and Escalations back office.

Organized and coordinated activities for Erasmus students from multiple nationalities. Managed group trips and excursions across Spain and Morocco.

Wrote, edited, and published a book distributed on Amazon, Fnac, El Corte Inglés, and international platforms. Created and managed a blog as a content extension.

Built a multi-category Shopify store from scratch and ran Facebook and Instagram Ads campaigns. Managed the full business end-to-end including product sourcing, paid traffic, and customer service.

Provided individual and group coaching focused on mental and emotional performance. Delivered talks and training at live and online events across Spain.

Provided physical training and coaching focused on health improvement and weight loss. Applied physical training, nutrition, and mental-emotional coaching tools.

Provided personal training focused on physical fitness, health improvement, and weight loss. Monitored gym floor and group classes, including back classes and functional training.

Provided sport, therapeutic, and wellness massages. Built trust with clients through attentive, personalized care.

Life Management Coach certification from Instituto Holístico de Higiene Vital from 2018 to 2020.

Expert in Natural and Holistic Nutrition certification from Instituto Holístico de Higiene Vital from 2017 to 2018.

Values-Based Coaching Certification (ICF) from CoachingxValores® in 2017.

Kangoo Boot Camp Instructor certification from RCJumps© in Madrid in 2017.

Professional Firewalking Instructor Training from the Firewalking Institute of Research and Education in Barcelona in 2017.

Strategic Coaching Certification from Academia de Coaching Estratégico in 2017.

Online Marketing Strategies certification from Escuela Europea de Marketing y Negocios in 2017.

International Exchange Programme (Erasmus) at Jan Evangelista Purkyně University from 2015 to 2016.

BSc in Sports and Physical Activity Sciences from Pablo de Olavide University from 2013 to 2016.

Coaching and Emotional Leadership Expert certification from AlientaCoaching in Seville from 2013 to 2014.

BSc in Sports and Physical Activity Sciences from the European University of Madrid from 2010 to 2013.