Sil Men
@silmen
I resolve complex seller, logistics, and customer support cases across international operations.
SpainWhat I'm looking for
At Back Market, I support sellers with after-sales claims, investigate complex cases, and work toward fair resolutions through Salesforce, Zendesk, and Intercom.
I've collaborated with technical, logistics, and fraud teams, managed a legal inbox, supported data deletion requests, and handled seller compensation assessments under internal procedures.
Previously, I supported customs clearance for hundreds of daily parcels at Via Europe and coordinated B2B transportation operations for airlines and crew members at Get-e, including British Airways and Lufthansa.
My background also includes Stripe customer support, e-commerce work with WordPress and Shopify, hotel operations, and physiotherapy. I bring fluent Spanish, English, and French communication to operational work involving people, payments, logistics, and technology.
Experience
Work history, roles, and key accomplishments
Support sellers with after-sales claims, assessing compensation based on internal procedures, and investigating complex cases via Salesforce, Zendesk, and Intercom. Collaborate with technical, logistic, and fraud teams, manage the legal inbox, and assist with data deletion requests.
Education
Degrees, certifications, and relevant coursework
Fontys University of Applied Sciences
Diploma in Physiotherapy, Physiotherapy
2013 - 2017
Pursued a Diploma in Physiotherapy, focusing on diagnosis and treatment of orthopedic, rheumatologic, and neurologic conditions.
Availability
Location
SpainAuthorized to work in
Salary expectations
Job categories
Skills
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