Giorgia Palazzolo

Main point of contact for private and corporate clients by phone, email and WhatsApp: enquiries, bookings, changes and special requests end-to-end. Manage the booking calendar with kitchen and operations; prepare tailored quotes and follow up on confirmations, payments and client feedback.

Handle live chat, email and phone support on orders, deliveries, returns, payments and promotions, keeping high quality and brand-tone standards. Investigate complex cases and coordinate with logistics, eCommerce and warehouse teams to resolve them end-to-end.

Provided live chat and email support to the SaaS platform's B2B clients (e-commerce brands on Shopify), handling orders, refunds, billing and product queries within SLA.

Consulted 500+ SMB advertisers 1:1, guiding them through campaign creation and the Google Ads and Google Analytics platforms. Troubleshot account issues end-to-end, and as Quality Analyst tested new products via Qualtrics and trained junior specialists.

Supported B2B sellers and brand owners using Amazon Seller Central in Italian, Spanish and English by phone, chat and email. Investigated account, order and payment cases across several internal tools and policies, solving them end-to-end or escalating with full context.

Managed B2B wholesale clients in Spain, Italy and France: new-collection communication, orders, shipments, daily restocking, quotes, invoicing and payment follow-up.

Managed purchase orders and supplier follow-up; negotiated with suppliers and liaised with workshops and ateliers on sample development.

Managed service contracts for key B2B accounts (GlaxoSmithKline, Enel, Bayer), coordinating daily with sales, service and engineering on aftersales and complaint escalations; prepared quotes and managed billing.

Completed the Email Marketing certification from HubSpot Academy in 2024.

Completed the Instagram Ads certification from Barcelona Activa in 2024.

Completed a Master of Arts in Digital Marketing at La Salle Campus Barcelona in 2022.

Completed the Google Ads Search certification from Google in 2022.

Completed a Fashion Buying & Merchandising program at University of the Arts London in 2018.

Completed a Master of Arts in Fashion Marketing & Communication at LCI Barcelona from 2016 to 2017.

Completed a Bachelor of Arts in Political Science & Administration at University of Barcelona from 2009 to 2014.