Dualcarlos G5

DG

Looking for a job

Dualcarlos G5

@adaydiaz

Customer Support Specialist at Ayuntamiento de Adeje who resolved 50+ weekly support tickets and runs a Shopify store.

What I'm looking for

I'm looking for a full-time remote role where I can use my customer and technical support experience.

I'm a customer and technical support specialist based in Tenerife, Spain (UTC+0/+1), and a native Spanish speaker with intermediate English.

From 2023 to 2024 I worked in technical support for Adeje City Council (Ayuntamiento de Adeje), resolving 50+ tickets per week via email, Zendesk, Freshdesk, chat and WhatsApp. I troubleshot technical and account issues, documented complex cases for escalation and kept average first response time under two hours.

Since 2022 I've run my own Shopify store remotely, handling sourcing, listings, pricing and order fulfilment, as well as customer questions about tracking, returns and refunds, usually replying within two hours.

I also build independent projects: two live games published on Roblox as a solo developer, and mobile apps built with React Native, Expo and Gemini APIs. This work has taught me to manage my own priorities, learn new tools quickly and turn user feedback into fixes.

I'm looking for a full-time remote role in customer support, technical support or ecommerce operations.

Experience

Work history, roles, and key accomplishments

OS

Current

Ecommerce Operations & Customer Support

Current

Own Online Store

Mar 2022 - Present (4 years 7 months)

Managed end-to-end operations of a Shopify store, including sourcing, listings, pricing, and order fulfilment. Resolved customer inquiries by email and chat, maintaining an average response time of under 2 hours.

Shopify CJDropshipping Order Management Customer Support Email Support Live Chat Product Research EU Compliance Social Media Marketing AI Creatives

IP

Current

Game & Mobile App Developer

Current

Independent Projects

Mar 2022 - Present (4 years 7 months)

Published 2 live online games on Roblox as a solo developer, handling design, scripting, testing, and launch. Built mobile apps with React Native and AI APIs, applying GDPR-driven data minimization.

Roblox Studio Luau React Native Expo Gemini AI APIs GDPR User Acquisition Paid Advertising Bug fixing

AA

Technical Support Specialist

Ayuntamiento de Adeje

Feb 2023 - Jun 2024 (1 year 4 months)

Resolved over 50 support tickets per week via email, Zendesk, Freshdesk, and chat, troubleshooting technical and account issues. Prioritized the ticket queue by urgency, keeping average first response time under 2 hours.

Zendesk Freshdesk Ticketing Systems Email Support Live Chat WhatsApp Troubleshooting Escalation Management Documentation

Education

Degrees, certifications, and relevant coursework

SP

Spain

Compulsory Secondary Education (ESO), General Education

Completed Compulsory Secondary Education (ESO) in Spain.

Tech stack

Software and tools used professionally

React Native

Expo

Shopify

Gmail

Zendesk

WhatsApp

Google Workspace

Gemini

Microsoft Excel

FreshDesk

Anthropic Claude API

Claude Code

ChatGPT

Microsoft Word

Roblox Studio

Availability

Looking for a job

Location

Spain

Authorized to work in

Salary expectations

30k+ EUR

Job categories

Customer Support Specialist Technical Support Specialist E Commerce Operations Game Developer Mobile Application Developer

Skills

Customer Support Technical Support Ticketing Systems Troubleshooting Email Support Live Chat Escalation Management Support Documentation E Commerce Operations Shopify Order Management Returns and Refunds Supplier Management Product Research Product Listing

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