Swati Chatterjee
@swatichatterjee
I resolve complex customer, collections, fraud verification, and billing issues in high-pressure environments.
IndiaWhat I'm looking for
I'm currently a Collection Specialist 2 at JP Morgan Chase & Co., handling credit card collections, escalations, hardship programs, and settlement options.
I also supported fraud verification for new credit card applications, reviewing documents and making approval or denial decisions against compliance and fraud-prevention standards. In Spec Ops, I handled backend processes for accounts with incorrect re-aging.
At Accenture, I provided chat support for Verizon customers, resolved complex billing and service issues, and helped onboard and train new team members. Earlier, I performed backend medical billing operations for U.S. clients at Sun Knowledge, processing claims and maintaining accurate documentation.
Across customer service and technical support roles with Wipro, Teleperformance, and Aegis, I've focused on clear communication, issue resolution, teamwork, and customer satisfaction in demanding environments.
Experience
Work history, roles, and key accomplishments
Handles credit card collections and escalations, served as Fraud Verification Specialist, and managed backend processes for accounts with incorrect re-aging. Guides customers through hardship programs and settlement options.
Provided chat support to Verizon customers, resolving billing and service-related queries. Handled onboarding and training of new team members and resolved complex billing issues.
Process Associate (Patient & Verification Specialist, Level 1)
Sun Knowledge Pvt. Ltd.
Apr 2019 - Jan 2020 (9 months)
Performed backend medical billing operations for U.S. clients and approved or denied medical claims as per guidelines. Assisted in onboarding new projects and clients.
Customer Service Support
Aug 2018 - Apr 2019 (8 months)
Provided customer service support, handling customer inquiries and resolving issues.
Customer Service Support
Aegis Customer Support Services Private Limited
May 2018 - Aug 2018 (3 months)
Provided customer service support, handling customer inquiries and resolving issues.
Provided technical support and customer service for telecom faults and service issues. Resolved customer inquiries efficiently and collaborated with technical teams to manage service disruptions.
Education
Degrees, certifications, and relevant coursework
Institute of Management Study, Kolkata
Bachelor of Computer Applications, Computer Applications
Pursued Bachelor of Computer Applications (BCA) at Institute of Management Study, Kolkata, approved by AICTE under WBUT.
Women's College, Ranchi University
Intermediate of Commerce, Commerce
Completed Intermediate of Commerce (I.Com) from Women's College, Ranchi University, Jharkhand.
Beldih Church School
Indian Certificate of Secondary Education, General
Completed Indian Certificate of Secondary Education (I.C.S.E.) from Beldih Church School, Jamshedpur.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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