Damaris BabalolaDB
Open to opportunities

Damaris Babalola

@damarisbabalola

Passionate service desk analyst focused on effective business processes.

Nigeria
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What I'm looking for

I seek a role that fosters innovation, collaboration, and opportunities for growth.

I am a dedicated professional with a strong passion for contributing effectively to workplaces through thorough and result-oriented business processes. My experience as a Service Desk Analyst at Workforce Group, deployed to Interswitch, has honed my skills in problem-solving and customer success. I lead one of the most effective clusters within the customer success group, achieving high KPI scores through my commitment to listening to customers and providing appropriate resolutions.

In my previous roles, I have demonstrated my ability to manage complex administrative tasks as an Executive Assistant and to drive project success as a Project Representative. My educational background, including a Professional Masters in Information and Resource Management and ongoing training in Data Science and AI, complements my practical experience. I thrive in environments that challenge me to innovate and solve problems, and I am motivated by initiatives that foster collaboration and growth.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

WT

Women Techsters

Women Techsters Fellow, Data Science and AI

2023 - 2024

Currently enrolled as a Women Techsters Fellow focusing on Data Science and AI.

WT

Women Techsters

Certificate, Data Analysis

2023 - 2023

Completed a certificate program in Data Analysis and Analytics.

University of Ibadan logoUI

University of Ibadan

Professional Masters, Information and Resource Management

2016 - 2019

Pursued a Professional Masters in Information and Resource Management.

DA

Daystar Leadership Academy

Basic Leadership Course, Leadership

2017 - 2017

Completed a Basic Leadership Course.

Bowen University logoBU

Bowen University

BSc, Statistics

2008 - 2012

Earned a Bachelor of Science degree in Statistics.

Tech stack

Software and tools used professionally

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Damaris Babalola - Service Desk Analyst - Workforce Group (Deployed to Interswitch) | Himalayas