Damaris Babalola
@damarisbabalola
Passionate service desk analyst focused on effective business processes.
What I'm looking for
I am a dedicated professional with a strong passion for contributing effectively to workplaces through thorough and result-oriented business processes. My experience as a Service Desk Analyst at Workforce Group, deployed to Interswitch, has honed my skills in problem-solving and customer success. I lead one of the most effective clusters within the customer success group, achieving high KPI scores through my commitment to listening to customers and providing appropriate resolutions.
In my previous roles, I have demonstrated my ability to manage complex administrative tasks as an Executive Assistant and to drive project success as a Project Representative. My educational background, including a Professional Masters in Information and Resource Management and ongoing training in Data Science and AI, complements my practical experience. I thrive in environments that challenge me to innovate and solve problems, and I am motivated by initiatives that foster collaboration and growth.
Experience
Work history, roles, and key accomplishments
Service Desk Analyst
Workforce Group (Deployed to Interswitch)
Mar 2022 - May 2024 (2 years 2 months)
Led a high-performing customer success cluster, achieving excellent KPI scores. Managed customer complaints through various communication channels, providing effective resolutions. Prepared data-driven incident reports based on customer insights.
Executive Assistant to the MD/CEO
EZ37 Solutions Limited
Aug 2021 - Jan 2022 (5 months)
Managed the MD's calendar and correspondences, creating an effective process flow. Developed a successful social media strategy for the MD's accounts, resulting in increased engagement.
Project Representative
Newworks Solutions and Investment Limited
Sep 2017 - Aug 2021 (3 years 11 months)
Managed project resources and documented client requests. Facilitated learning sessions for team members and provided assistance to a high volume of customers daily.
Executive Assistant / Head of Business Unit
Mabatpro Experiential Agency
Aug 2015 - Dec 2016 (1 year 4 months)
Led brand projection projects for Cussons Baby and organized the CEO's schedule. Managed client services for top brands.
Education
Degrees, certifications, and relevant coursework
Women Techsters
Women Techsters Fellow, Data Science and AI
2023 - 2024
Currently enrolled as a Women Techsters Fellow focusing on Data Science and AI.
Women Techsters
Certificate, Data Analysis
2023 - 2023
Completed a certificate program in Data Analysis and Analytics.
University of Ibadan
Professional Masters, Information and Resource Management
2016 - 2019
Pursued a Professional Masters in Information and Resource Management.
Daystar Leadership Academy
Basic Leadership Course, Leadership
2017 - 2017
Completed a Basic Leadership Course.
Bowen University
BSc, Statistics
2008 - 2012
Earned a Bachelor of Science degree in Statistics.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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