Open to opportunities

Damaris Babalola

@damarisbabalola

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Passionate service desk analyst focused on effective business processes.

Nigeria

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What I'm looking for

I seek a role that fosters innovation, collaboration, and opportunities for growth.

I am a dedicated professional with a strong passion for contributing effectively to workplaces through thorough and result-oriented business processes. My experience as a Service Desk Analyst at Workforce Group, deployed to Interswitch, has honed my skills in problem-solving and customer success. I lead one of the most effective clusters within the customer success group, achieving high KPI scores through my commitment to listening to customers and providing appropriate resolutions.

In my previous roles, I have demonstrated my ability to manage complex administrative tasks as an Executive Assistant and to drive project success as a Project Representative. My educational background, including a Professional Masters in Information and Resource Management and ongoing training in Data Science and AI, complements my practical experience. I thrive in environments that challenge me to innovate and solve problems, and I am motivated by initiatives that foster collaboration and growth.

Experience

Work history, roles, and key accomplishments

Current

Service Desk Analyst

Current

Workforce Group (Deployed to Interswitch)

Mar 2022 - May 2024 (2 years 2 months)

Led a high-performing customer success cluster, achieving excellent KPI scores. Managed customer complaints through various communication channels, providing effective resolutions. Prepared data-driven incident reports based on customer insights.

Customer Success Communication Data Analysis KPIs Jira Freshdesk Microsoft Excel Conflict Resolution Team Leadership

Executive Assistant to the MD/CEO

EZ37 Solutions Limited

Aug 2021 - Jan 2022 (5 months)

Managed the MD's calendar and correspondences, creating an effective process flow. Developed a successful social media strategy for the MD's accounts, resulting in increased engagement.

Social Media Strategy Communication Calendar Management Process Improvement CRM Software Team Coordination

Project Representative

Newworks Solutions and Investment Limited

Sep 2017 - Aug 2021 (3 years 11 months)

Managed project resources and documented client requests. Facilitated learning sessions for team members and provided assistance to a high volume of customers daily.