Open to opportunities

isaac ogbo

@isaacogbo

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I resolve IT incidents and deploy reliable business applications, hardware, SQL Server, and IIS environments.

Nigeria

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What I'm looking for

I'm looking to continue delivering reliable IT support, application support, systems maintenance, and infrastructure services that improve business productivity and customer satisfaction.

I've supported business clients at Completesoft Global Solutions Ltd by implementing enterprise software, configuring Microsoft SQL Server and IIS, and resolving customer incidents promptly.

At Enoma Plus Technology, I supported customer onboarding, system registration, banking transaction verification, sales reconciliation, and technical operations across departments. I also provided guidance to trainees and junior staff while helping improve customer service delivery through prompt issue resolution.

Currently at Psalm 23 Computers & ICT Solutions, I diagnose and repair desktops and laptops, install operating systems and business applications, deliver preventive maintenance, and train students in hardware maintenance and software installation.

Experience

Work history, roles, and key accomplishments

Current

IT Support Engineer / Workshop Manager

Current

Psalm 23 Computers & ICT Solutions

Jan 2023 - Present (3 years 7 months)

Diagnosed and resolved hardware and software issues on desktops and laptops, installed and configured operating systems and business applications, and provided preventive and corrective maintenance. Trained students on hardware maintenance and software installation, and supported customers with troubleshooting and technical advice.

hardware troubleshooting Software Installation Operating System Preventive Maintenance Customer Support Training

Senior Engineer

Enoma Plus Technology

Jan 2021 - Dec 2023 (2 years 11 months)

Supported customer onboarding and system registration processes, monitored customer service operations, and resolved technical issues. Verified banking transactions and daily sales reconciliation, and provided technical and operational support across departments.

Customer Onboarding Technical Support Operational Support Troubleshooting

Application Support Engineer / IT Support Engineer

Completesoft Global Solutions Ltd.

Jan 2019 - Dec 2021 (2 years 11 months)

Implemented enterprise software solutions for business clients, installed and configured Microsoft SQL Server and IIS, and performed software upgrades and application maintenance. Managed customer incidents, provided technical support, and supported executive management with day-to-day IT services.

Enterprise Software Implementation Microsoft SQL Server IIS Application Maintenance Incident Management Technical Support