Riad Oukaour

Administered a BI application for a client, handling Jira tickets, designing new charts, and troubleshooting issues. Analyzed and designed SQL queries, collected customer needs, and guided clients on EDI file preparation.

Managed a team of 4 developers for a mobile application aggregating bank accounts and credit cards. Utilized Agile/Scrum and Kanban methods, conducted daily/weekly meetings, and performed code reviews. Drafted technical specifications for mobile development projects.

Provided L2 incident management for a SaaS Bulk SMS solution, focusing on API troubleshooting and task automation. Processed Jira tickets and performed database extractions.

Led a team of 5 developers in the evolution and adaptation of an SMSing solution. Managed projects using Agile/Scrum methodologies, facilitated steering committees, and drafted technical specifications. Conducted code reviews and functional/non-regression testing.

Led an L1 support team, managing incidents for Kairos CRM and providing team mentoring. Processed Zendesk tickets, developed team schedules, and drafted intervention procedures. Reviewed user manuals and conducted team/customer meetings.

Managed ITSM tickets and administered tele-compensation solutions in a banking environment. Developed automation scripts using Powershell and batch, monitored file transfers (CFT), and supported end-of-day processes. Contributed to process improvement by developing monitoring dashboards and applications.

Implemented and managed a virtual environment to consolidate enterprise software. Tested new solutions for potential system evolutions and performed interventions on agency databases.

Designed and implemented a reporting system for distributed project management and managed IT assets. Assisted with procurement consultations and specification development. Provided training to new recruits.