Open to opportunities

Mehdi Daheur

@mehdidaheur

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Experienced customer support and sales specialist with eSIM expertise.

Algeria

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What I'm looking for

I seek a role in a dynamic environment where I can leverage my customer support skills and eSIM technology expertise to enhance client satisfaction and drive sales growth.

I am a dedicated customer support and sales specialist with a strong background in eSIM technology and client relationship management. My experience spans various roles where I have successfully handled customer inquiries, resolved issues, and consistently exceeded sales targets. I pride myself on being a multilingual communicator, which allows me to connect with diverse clients and provide tailored support.

Throughout my career, I have worked in dynamic environments, including remote assistance and technical support for international customers. My role as a Sales Representative at Holafly involved guiding clients through the complexities of eSIM technology, where I utilized CRM tools like Intercom and Chatterbox to manage relationships effectively. I also have a proven track record in training and mentoring new agents, contributing to service process improvements, and ensuring high-quality support in fast-paced settings.

Experience

Work history, roles, and key accomplishments

Sales Representative

Holafly

Nov 2023 - Nov 2024 (1 year)

Provided remote support and guidance to international customers using eSIM technology. Exceeded sales targets through effective communication and personalized assistance. Managed customer relationships via chat support and CRM tools.

ESIM Technologies Customer Support Sales Support CRM Intercom Chatterbox Communication Notion

Customer Support – VTC Platform

YANGO

Dec 2022 - Oct 2023 (10 months)

Delivered technical support and platform guidance to drivers and riders. Handled high volumes of inquiries efficiently while maintaining service quality. Assisted in platform issue resolution and escalation management.

Technical Support Customer Support Communication Quality Escalation Management Problem Solving

Senior Call Center Agent

Interactiveo

Jun 2020 - Jul 2022 (2 years 1 month)

Addressed escalated customer concerns and ensured resolution satisfaction. Provided training and mentoring to new agents. Contributed to service process improvement initiatives.

Customer Support Escalation Management Training Mentoring Communication Intercom Shopify

Education

Degrees, certifications, and relevant coursework

Oran 2 University

Master’s Degree, Specific English, Culture, and Company

2019 - 2021

Completed a Master’s Degree in Specific English, Culture, and Company, focusing on advanced English language skills and cultural studies relevant to business contexts.