Taha Yacine Kherfi

I am a dedicated Customer Service Specialist with proven experience in delivering exceptional support in fast-paced, high-volume environments. My expertise lies in resolving complex issues with empathy and efficiency, utilizing tools like Zendesk and Salesforce to enhance customer satisfaction. I thrive in both team-based and remote work settings, adapting quickly to change and maintaining a strong commitment to continuous improvement.

Throughout my career, I have successfully delivered high-quality customer support, ensuring a professional and empathetic experience for every customer. My role at Mobilis involved resolving inquiries and technical issues efficiently, where I maintained a first-contact resolution rate and exceeded satisfaction targets. I collaborated with cross-functional teams to escalate and resolve complex issues, ensuring timely follow-up and resolution, which has been a key factor in my success.

With a master's degree in electrical engineering and a strong foundation in customer service, I possess the analytical thinking and problem-solving skills necessary to identify root causes and implement effective solutions. I am fluent in English, French, and Arabic, which allows me to communicate effectively with diverse clientele.