Taha Yacine Kherfi
@tahayacinekherfi
Customer Service Specialist with a commitment to exceptional support.
What I'm looking for
I am a dedicated Customer Service Specialist with proven experience in delivering exceptional support in fast-paced, high-volume environments. My expertise lies in resolving complex issues with empathy and efficiency, utilizing tools like Zendesk and Salesforce to enhance customer satisfaction. I thrive in both team-based and remote work settings, adapting quickly to change and maintaining a strong commitment to continuous improvement.
Throughout my career, I have successfully delivered high-quality customer support, ensuring a professional and empathetic experience for every customer. My role at Mobilis involved resolving inquiries and technical issues efficiently, where I maintained a first-contact resolution rate and exceeded satisfaction targets. I collaborated with cross-functional teams to escalate and resolve complex issues, ensuring timely follow-up and resolution, which has been a key factor in my success.
With a master's degree in electrical engineering and a strong foundation in customer service, I possess the analytical thinking and problem-solving skills necessary to identify root causes and implement effective solutions. I am fluent in English, French, and Arabic, which allows me to communicate effectively with diverse clientele.
Experience
Work history, roles, and key accomplishments
Help Desk Specialist
Mobilis
Mar 2022 - Jun 2023 (1 year 3 months)
Delivered high-quality customer support via phone, email, and live chat, ensuring a professional and empathetic experience. Resolved customer inquiries and technical issues efficiently, maintaining a first-contact resolution rate and exceeding satisfaction targets. Collaborated with cross-functional teams to escalate and resolve complex issues, ensuring timely follow-up and resolution.
Technical Support Specialist
Algerie Telecom
Jan 2021 - Oct 2021 (9 months)
Adapted quickly to new tools, processes, and product updates. Demonstrated strong problem-solving and analytical skills to identify root causes and implement effective solutions. Utilized CRM platforms such as Zendesk to manage tickets, track interactions, and document solutions.
Education
Degrees, certifications, and relevant coursework
INSTITUTE ELECTRIC AND ELECTRONIC ENGINEERING
Master's Degree, Electrical Engineering
Completed a Master's degree in Electrical Engineering. Focused on advanced topics within the field, preparing for professional practice.
High school of Mohamed boudiaf
High School Diploma
Obtained a High School Diploma. Completed secondary education requirements.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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