Taha Yacine KherfiTK
Open to opportunities

Taha Yacine Kherfi

@tahayacinekherfi

Customer Service Specialist with a commitment to exceptional support.

Algeria

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth in a supportive environment.

I am a dedicated Customer Service Specialist with proven experience in delivering exceptional support in fast-paced, high-volume environments. My expertise lies in resolving complex issues with empathy and efficiency, utilizing tools like Zendesk and Salesforce to enhance customer satisfaction. I thrive in both team-based and remote work settings, adapting quickly to change and maintaining a strong commitment to continuous improvement.

Throughout my career, I have successfully delivered high-quality customer support, ensuring a professional and empathetic experience for every customer. My role at Mobilis involved resolving inquiries and technical issues efficiently, where I maintained a first-contact resolution rate and exceeded satisfaction targets. I collaborated with cross-functional teams to escalate and resolve complex issues, ensuring timely follow-up and resolution, which has been a key factor in my success.

With a master's degree in electrical engineering and a strong foundation in customer service, I possess the analytical thinking and problem-solving skills necessary to identify root causes and implement effective solutions. I am fluent in English, French, and Arabic, which allows me to communicate effectively with diverse clientele.

Experience

Work history, roles, and key accomplishments

MO

Help Desk Specialist

Mobilis

Mar 2022 - Jun 2023 (1 year 3 months)

Delivered high-quality customer support via phone, email, and live chat, ensuring a professional and empathetic experience. Resolved customer inquiries and technical issues efficiently, maintaining a first-contact resolution rate and exceeding satisfaction targets. Collaborated with cross-functional teams to escalate and resolve complex issues, ensuring timely follow-up and resolution.

AT

Technical Support Specialist

Algerie Telecom

Jan 2021 - Oct 2021 (9 months)

Adapted quickly to new tools, processes, and product updates. Demonstrated strong problem-solving and analytical skills to identify root causes and implement effective solutions. Utilized CRM platforms such as Zendesk to manage tickets, track interactions, and document solutions.

Education

Degrees, certifications, and relevant coursework

IE

INSTITUTE ELECTRIC AND ELECTRONIC ENGINEERING

Master's Degree, Electrical Engineering

Completed a Master's degree in Electrical Engineering. Focused on advanced topics within the field, preparing for professional practice.

HB

High school of Mohamed boudiaf

High School Diploma

Obtained a High School Diploma. Completed secondary education requirements.

Tech stack

Software and tools used professionally

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Taha Yacine Kherfi - Help Desk Specialist - Mobilis | Himalayas