Open to opportunities

Abdelmalek Amine Boughenama

@abdelmalekaminebough

Message

I'm a computer science graduate experienced in customer support, order tracking, and CRM-based client service.

Algeria

Message

What I'm looking for

I'm looking to pursue a master's degree in computer science to deepen my technical knowledge, strengthen my research skills, and build an academic and professional career in software engineering and information systems.

I'm a computer science graduate with a strong interest in software engineering and information systems, seeking a master's degree to deepen my technical knowledge and research skills.

At Salim Shop, I managed customer relations on site, handling incoming calls and email correspondence in a fast-paced environment while building relationships with new and existing customers.

I've also supported customers remotely with Foodbeeper and Davidoff, processing and tracking orders, assisting with transactions and inquiries, and responding to calls and emails in parallel.

I work fluently in English, Arabic, and French, and use Excel, Word, email, Slack, Zendesk, and Teams to deliver structured customer support.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

Foodbeeper

Responded to incoming calls and emails in parallel in a fast-paced environment. Processed and tracked orders, and assisted clients with transactions and inquiries.

Customer Support Order Processing Multitasking

Customer Relations Manager

Salim Shop

Answered incoming calls and responded to email correspondence in a fast-paced environment. Built strong relationships with new and existing customers.

Computer Literacy Customer Relationship Management Correspondence

Customer Support Agent

Davidoff

Processed and tracked orders, and assisted clients with transactions and inquiries. Responded to incoming calls and emails in parallel in a fast-paced environment.

Customer Support Order Processing Multitasking Computer Literacy