Open to opportunities

Abderraouf Hadj Kaci

@abderraoufhadjkaci

Message

Dedicated Application Support Specialist

Algeria

Message

What I'm looking for

Seeking a role that utilizes my technical and communication skills

I am a results-driven professional with experience as an Application Support Specialist and Inventory Management Specialist. My expertise includes effective communication with users, collaborating with development teams, and ensuring seamless transitions during system changes.

Throughout my career, I have developed a strong background in addressing customer complaints, responding to queries, and conducting training sessions to educate users on new features and updates. My diverse skill set makes me a valuable asset for enhancing user experience.

I possess a keen eye for detail, with experience in monitoring vehicle transfers, coordinating dispatches, and tracking inventory nationally. I am a proactive problem-solver with excellent communication skills, committed to achieving organizational goals.

Experience

Work history, roles, and key accomplishments

Current

L1 Customer

Current

GovAssist

Feb 2023 - Present (2 years 3 months)

Provided customer assistance via calls, emails, and chats, guiding customers through the Non-Immigrant VISA application process.

Zendesk Customer Support Excel

Inventory Management

Cima Motors

Aug 2018 - Sep 2023 (5 years 1 month)

Responded promptly to material requests, managed stock for various branches, and tracked inventory across branches and parks at the national level.

Excel Inventory Management

QAtester

Utest

Jul 2022 - Sep 2023 (1 year 2 months)

Conducted diverse test cases across various software functionalities, detecting and reporting numerous bugs across multiple projects.

Excel SEO Zendesk Functional Testing

Application Support

RamyFood

Sep 2023 - Feb 2023 (-1 years 5 months)

Addressed and resolved issues related to applications, software, and systems, ensuring a smooth transition for users during system changes.

Excel SEO Zendesk

Customer Support

Cima Motors

Jan 2017 - Aug 2018 (1 year 7 months)

Addressed customer complaints promptly and effectively, responding to customer queries in a timely and accurate manner.

Customer Support Excel Zendesk

Education

Degrees, certifications, and relevant coursework

University of Algiers-2- Bouzeréah

Bachelor's, English Language

2011 - 2014

Completed a Bachelor's degree focusing on English Language, Language Sciences, and Didactics, which provided a strong foundation in language education and teaching methodologies.