Open to opportunities

Abderraouf Hadj Kaci

@abderraoufhadjkaci

Message

Dedicated Application Support Specialist

Algeria

Message

What I'm looking for

Seeking a role that utilizes my technical and communication skills

As a Product Enablement Analyst at GovAssist, contributed to identifying new product opportunities through comprehensive market and competitor research using tools like SEMrush and Google Trends. Delivered actionable insights by monitoring search rankings, paid campaigns, and keyword performance, while leveraging AI tools such as OpenAI Codex and Claude to streamline research workflows and enhance data collection processes.

Holds a Bachelor's degree in English Language and Linguistics from the University of Algiers 2, which has bolstered strong communication and analytical skills. Certified in digital marketing and web development, bringing a versatile skill set to collaborative environments that prioritize quality and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

L1 Customer

Current

GovAssist

Feb 2023 - Present (3 years 6 months)

Provided customer assistance via calls, emails, and chats, guiding customers through the Non-Immigrant VISA application process.

Zendesk Customer Support Excel

QAtester

Utest

Jul 2022 - Sep 2023 (1 year 2 months)

Conducted diverse test cases across various software functionalities, detecting and reporting numerous bugs across multiple projects.

Excel SEO Zendesk Functional Testing

Inventory Management

Cima Motors

Aug 2018 - Sep 2023 (5 years 1 month)

Responded promptly to material requests, managed stock for various branches, and tracked inventory across branches and parks at the national level.

Excel Inventory Management

Application Support

RamyFood

Sep 2023 - Feb 2023 (-1 years 5 months)

Addressed and resolved issues related to applications, software, and systems, ensuring a smooth transition for users during system changes.

Excel SEO Zendesk

Customer Support

Cima Motors

Jan 2017 - Aug 2018 (1 year 7 months)

Addressed customer complaints promptly and effectively, responding to customer queries in a timely and accurate manner.

Customer Support Excel Zendesk

Education

Degrees, certifications, and relevant coursework

University of Algiers-2- Bouzeréah

Bachelor's, English Language

2011 - 2014

Completed a Bachelor's degree focusing on English Language, Language Sciences, and Didactics, which provided a strong foundation in language education and teaching methodologies.