Abderraouf Hadj Kaci
@abderraoufhadjkaci
Dedicated Application Support Specialist
What I'm looking for
I am a results-driven professional with experience as an Application Support Specialist and Inventory Management Specialist. My expertise includes effective communication with users, collaborating with development teams, and ensuring seamless transitions during system changes.
Throughout my career, I have developed a strong background in addressing customer complaints, responding to queries, and conducting training sessions to educate users on new features and updates. My diverse skill set makes me a valuable asset for enhancing user experience.
I possess a keen eye for detail, with experience in monitoring vehicle transfers, coordinating dispatches, and tracking inventory nationally. I am a proactive problem-solver with excellent communication skills, committed to achieving organizational goals.
Experience
Work history, roles, and key accomplishments
L1 Customer
GovAssist
Feb 2023 - Present (2 years 3 months)
Provided customer assistance via calls, emails, and chats, guiding customers through the Non-Immigrant VISA application process.
Inventory Management
Cima Motors
Aug 2018 - Sep 2023 (5 years 1 month)
Responded promptly to material requests, managed stock for various branches, and tracked inventory across branches and parks at the national level.
QAtester
Utest
Jul 2022 - Sep 2023 (1 year 2 months)
Conducted diverse test cases across various software functionalities, detecting and reporting numerous bugs across multiple projects.
Customer Support
Cima Motors
Jan 2017 - Aug 2018 (1 year 7 months)
Addressed customer complaints promptly and effectively, responding to customer queries in a timely and accurate manner.
Education
Degrees, certifications, and relevant coursework
University of Algiers-2- Bouzeréah
Bachelor's, English Language
2011 - 2014
Completed a Bachelor's degree focusing on English Language, Language Sciences, and Didactics, which provided a strong foundation in language education and teaching methodologies.
Availability
Location
Authorized to work in
Job categories
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