O User

I am a visionary Senior Director and CX Transformation Architect with over 20 years of experience leading global-scale digital innovation across various sectors, including Energy & Utilities, Healthcare, Financial Services, and Manufacturing. I created the MegaChain™ AI CX Framework, a modular platform that orchestrates intelligent, personalized, and predictive customer journeys throughout the entire lifecycle. My expertise lies in turning strategy into execution, influencing over $50M in CX-driven transformation outcomes.

Currently, I serve as the Senior Director at Neudesic, where I architect the MegaChain™ Framework, enabling hyper-personalized experiences across five lifecycle stages. I have successfully built the Intelligent Customer Experience Platform (ICXP) and launched Neudesic’s AI GTM Portfolio, which includes innovative solutions like AI Agent Assist and Predictive Engagement Engine. My role involves partnering with industry leaders like Microsoft to develop multi-agent orchestration and delivering press-play AI demo environments that simulate multimodal customer experiences.

Previously, I held senior roles at Deloitte and Accenture, where I led significant CX transformation programs and developed cloud-native solutions. My thought leadership has been recognized in publications such as Utility Dive and Forbes Tech Council, and I have been a keynote speaker at various industry events. I am passionate about leveraging AI to enhance customer experiences and drive business growth.