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Friday OdeyFO
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Friday Odey

@fridayodey

Senior Director of AI & digital transformation, building AI-native operating models and proving value fast.

United States
Message

What I'm looking for

I’m looking to lead AI-native digital transformation in regulated environments—delivering measurable cost and cycle-time gains through hands-on automation, strong governance, and executive-aligned portfolio execution.

I’m an AI-and-digital transformation leader who builds AI-native operating models and proves value fast—deploying automation hands-on, then scaling it with governance and measurable cost and cycle-time gains. Across global, regulated environments, I serve as a strategic advisor to executive leadership and I own multimillion-dollar technology portfolios, aligning platforms to commercial growth.

Most recently at ORGANON, I owned a $5M+ enterprise technology portfolio spanning Salesforce, Veeva, NICE CXone, Snowflake, MuleSoft, and Power BI, and I delivered measurable outcomes: cut operational costs by more than 10%, improved enterprise data accuracy by 30%, and reduced transaction cycle times by 20%. I also increased sprint velocity by 35% as Release Train Engineer, while mentoring cross-functional stakeholders and driving regulated transformation execution.

Experience

Work history, roles, and key accomplishments

SW
Current

Founder & Chief Executive Officer

Swyft

Jan 2025 - Present (1 year 6 months)

Leads corporate and product strategy, technology vision, and cross-functional execution for an AI-enabled automotive-services marketplace and SaaS platform. Built the AI roadmap and directs product management, engineering, UX, SDLC, release management, and go-to-market execution.

Organon logoOR
Current

Customer Contact Transformation Lead

Jan 2023 - Present (3 years 6 months)

Serves as a strategic advisor for enterprise customer engagement, CRM modernization, contact-center transformation, analytics, and AI automation in a regulated pharmaceutical environment. Owns a $5M+ technology portfolio and delivered AI-driven cost reductions, improved data accuracy, and faster transaction cycle times.

ST
Current

Founder & Chief Executive Officer

StubGuys

Jun 2014 - Present (12 years 1 month)

Built and led a multi-market event-technology, ticketing, and attendee-engagement platform. Led product, engineering, UX, and analytics to deliver ticketing, event management, organizer analytics, and StubConnect, improving acquisition and conversion through CRM-driven marketing and analytics.

Perficient logoPE

U.S. Digital & Data Strategy Lead

Jan 2022 - Jan 2023 (1 year)

Directed enterprise digital, CRM, ERP, analytics, and customer-experience programs for healthcare, retail, and SaaS clients. Delivered 25+ implementations at a 98% on-time rate, led $3M+ post-acquisition technology integration, and improved lead conversion through CRM optimization and marketing automation.

Merck & Co. logoMC

U.S. CRM & Commercial Systems Lead

Feb 2020 - Jan 2022 (1 year 11 months)

Led CRM modernization, customer-service transformation, ERP automation, and analytics in a regulated pharmaceutical environment. Delivered a $3M Salesforce Service Cloud and NICE CXone implementation, reduced accounts-payable processing time via Hyland OnBase integrations, and built executive Power BI dashboards.

Education

Degrees, certifications, and relevant coursework

The University of Texas at Tyler logoTT

The University of Texas at Tyler

Master of Business Administration (MBA), Data Analytics

Pursuing a Master of Business Administration (MBA) with a concentration in Data Analytics.

Rowan University logoRU

Rowan University

Bachelor of Arts, Advertising & Marketing

Completed a Bachelor of Arts in Advertising and Marketing.

Tech stack

Software and tools used professionally

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