Oumar Sylla

I am a results-driven junior account executive with hands-on experience in client support, technical solutions, and customer service. I excel at understanding client needs, presenting clear solutions, and maintaining strong relationships to drive satisfaction and retention.

My background includes IT service desk support, IT training and cybersecurity labs, and work-study technical support in an academic setting, where I documented interactions, escalated complex issues, and helped users adopt secure solutions. I hold an Associate of Applied Science in Computer Science and certifications in CompTIA Security+, Network+, and A+.

I seek to contribute to sales growth and long-term client success by combining consultative engagement, account management support, and effective communication to deliver measurable value to clients and internal stakeholders.