Osunde Precious Ehi
@osundepreciousehi
I resolve complex customer issues and strengthen B2B and B2C relationships across service-driven industries.
NigeriaWhat I'm looking for
At Folti Technologies, I manage high-volume customer interactions across calls, email, in-app complaints, and support platforms. I investigate booking, payment, refund, pricing, driver, service disruption, and technical issues while coordinating with IT, Finance, Operations, and Logistics teams.
I've built customer relationships and supported onboarding, complaint resolution, service recovery, retention, and account enquiries across fintech, real estate, agriculture, and technology-driven mobility services. I use Freshdesk, CRM systems, Microsoft Office Suite, and Google Workspace to maintain accurate records and improve customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Service Executive / Customer Experience Specialist
Folti Technologies Limited
Jan 2024 - Present (2 years 8 months)
Manage high-volume customer interactions across multiple channels, resolve complex complaints, and collaborate with internal teams to drive timely resolutions. Support customer retention and engagement initiatives and maintain accurate records of customer interactions.
Customer Experience Officer
Assetrise Limited
Jul 2022 - Dec 2023 (1 year 5 months)
Managed customer interactions, provided timely support, and resolved enquiries and complaints. Supported customer onboarding, maintained accurate records, and identified service improvement opportunities.
Customer Service & Relationship Representative
Unitech Nig Limited
Sep 2020 - Jun 2022 (1 year 9 months)
Managed relationships with prospective and existing clients, provided information and support, and resolved enquiries and complaints. Maintained accurate customer records and supported administrative activities.
Sales & Marketing Officer
Agri-Supplies Limited
Jul 2019 - Feb 2020 (7 months)
Provided customer-focused support by communicating product information, responded to enquiries, and built relationships with customers and stakeholders. Supported product demonstrations and promotional activities.
Education
Degrees, certifications, and relevant coursework
Freshdesk
Freshdesk Product Expert Certification, Customer Support
Earned the Freshdesk Product Expert Certification in 2025.
Professional Real Estate Consultancy
Professional Real Estate Consultancy, Real Estate
Completed Professional Real Estate Consultancy certification in 2022.
National Youth Service Corps
National Youth Service Corps, National Service
2019 - 2020
Completed the National Youth Service Corps program from 2019 to 2020.
Federal Polytechnic, Auchi
Higher National Diploma, Polymer Engineering Technology
2016 - 2018
Higher National Diploma in Polymer Engineering Technology from Federal Polytechnic, Auchi, from 2016 to 2018.
Federal Polytechnic, Auchi
Ordinary National Diploma, Polymer Engineering Technology
2013 - 2015
Ordinary National Diploma in Polymer Engineering Technology from Federal Polytechnic, Auchi, from 2013 to 2015.
Opoji Grammar School
NECO, General Studies
Completed NECO at Opoji Grammar School in 2012.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Skills
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