Benita Ekwu

I am a dedicated Customer Support Specialist with a proven track record of enhancing client satisfaction and driving customer engagement. At Deflint MFI Limited, I developed strong client relationships by consistently meeting customer expectations and providing accurate information. My efforts led to a remarkable 55% increase in customer onboarding through targeted outreach and customized financial solutions tailored to the needs of small businesses and individuals.

In my role at Tobiloba Trading Company, I resolved customer complaints and delivery issues efficiently, achieving a 98% customer satisfaction rate. My ability to identify common customer issues and communicate solutions to management resulted in significant process improvements, enhancing customer service efficiency by 25%. I am passionate about delivering exceptional service and continuously seek opportunities to improve client experiences.