Osemen Osumah

Delivered advanced technical support to Microsoft 365 Enterprise clients across Exchange Online, SharePoint, Teams, OneDrive, and Azure AD. Provided support for Microsoft 365 Copilot, Copilot Studio, and Copilot Agents, and administered users via Azure Active Directory.

Led the end-to-end development and delivery of a service marketplace platform for snow removal and lawn care services in Canada. Managed the full project lifecycle, including UI/UX design, development, deployment, and ongoing maintenance, and integrated Stripe payment gateway.

Delivered specialized support for Microsoft Teams Enterprise environments, focusing on collaboration, voice, and meeting solutions. Configured and managed Microsoft Teams Phone System, including auto-attendants, call queues, and call routing, and supported hybrid voice deployments.

Developed and executed digital marketing strategies to drive brand awareness, engagement, and lead generation. Managed paid advertising campaigns across multiple platforms and optimized campaigns using Google Analytics and SEMrush.

Supported the setup, operation, and maintenance of audio-visual equipment for parliamentary sessions and official events. Assisted in monitoring and troubleshooting live audio and visual systems to ensure seamless session delivery.

Human Resource Management Certificate from Impactiverse Consult Limited, completed in May 2022.

Project Management Professional Certificate from Impactiverse Consult Limited, completed in May 2022.

Semrush Content Marketing Toolkit Expert certification from Semrush, completed in September 2022.

Technical Search Engine Optimization Professional certification from Semrush, completed in September 2022.

National Youth Service Corps (NYSC) program at Industrial Training Fund, Abeokuta, Ogun State, Nigeria, from July 2021 to July 2022.

Advanced Forex Trading Certification from Frankie FX Academy, Ikoyi, Lagos, completed in October 2019.

Bachelor of Science in Information Technology from Ghana Technology University College of Accra, completed in 2019.

High School Diploma from Jane-Nath College, Ikorodu, Lagos, completed in 2015.

Microsoft Certified: Azure Fundamentals certification from Microsoft.

Scrum Fundamentals Certified (SFC) from VMEdu, completed in September 2025.

Business Management Training from Tony Elumelu Foundation, completed in May 2022.

Health Safety and Environment Certificate from Impactiverse Consult Limited, completed in May 2022.

Digital Marketing Associate certification from NIIT, Accra, Ghana, completed in May 2020.

Microsoft Certified: Azure Administrator Associate certification from Microsoft.