Icezic Okam
@icezicokam
I resolve Microsoft 365, Active Directory, and enterprise technical support issues for business customers.
NigeriaWhat I'm looking for
I've supported Microsoft 365 customers through subscription decisions, productivity guidance, troubleshooting, and collaboration best practices as a Microsoft 365 Technical Advisor on UpWork.
At Tek-Experts, I handled advanced technical troubleshooting for corporate customers, owning escalated issues through resolution and collaborating with subject matter experts and escalation managers. I supported Azure AD Connect installation and configuration, SharePoint sites, Teams, security and compliance, and PowerShell-driven configuration changes.
My IT support background includes computer installation, troubleshooting, system networking, server administration, and Active Directory management in organizational domains.
I also worked as a Digital Marketer at NetNaija Blog, optimizing website content for SEO and SEM, managing social media presence, and supporting marketing campaigns.
Experience
Work history, roles, and key accomplishments
Microsoft 365 Technical Advisor
UpWork
May 2023 - May 2025 (2 years)
Educated customers on Microsoft 365 products and services, providing best practice guidance and personalized recommendations. Guided customers through subscription processes and troubleshooting technical issues.
Technical Support Engineer L2
Tek-Experts
Feb 2021 - Jan 2023 (1 year 11 months)
Provided advanced technical troubleshooting and problem-solving for corporate customers, managing and resolving escalated issues. Collaborated with cross-functional teams and guided Microsoft 365 customers on environment tasks.
Digital Marketer
NetNaija Blog
Feb 2020 - Dec 2020 (10 months)
Optimized website structure and content for search engines and managed social media presence. Managed marketing campaigns to promote the company and its products.
Education
Degrees, certifications, and relevant coursework
NIIT
Microsoft Certified IT Professional, Information Technology
Completed training in Microsoft Certified IT Professional (MCITP).
Google Digital Marketer, Digital Marketing
Earned certification as a Google Digital Marketer.
University of Port-Harcourt
Bachelor of Science, Computer Science
Pursued a Bachelor of Science degree in Computer Science.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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