mathew Desmond

Provided technical assistance and support to end-users regarding computer systems, software, hardware, and network-related issues. Installed, configured, and maintained computer hardware, software, peripherals, and network equipment.

Educated customers on Microsoft Copilot, guiding them through the purchase process and helping them choose the right Microsoft solutions. Provided post-purchase support to ensure successful onboarding and adoption of Microsoft products.

Provided technical assistance to customers via phone and email, troubleshooting and resolving technical issues related to M365. Guided customers through step-by-step solutions and stayed updated on product features and troubleshooting techniques.

Developed and executed a comprehensive website strategy aligned with business goals and objectives. Managed digital advertising campaigns on platforms such as Google Ads, Facebook Ads, and LinkedIn Ads to increase brand visibility and generate leads.

Developed and executed a comprehensive website strategy aligned with business goals and objectives. Developed and executed social media marketing campaigns to build brand awareness, drive traffic, and engage with target audiences.

Validated the accuracy and completeness of ministry data entries by cross-referencing with source documents. Input and updated data into databases and spreadsheets with a high level of accuracy.

Completed primary education and obtained the Primary School Leaving Certificate. This marked the completion of foundational schooling.

Completed the Career Essentials in System Administration program. This program provided foundational knowledge and skills necessary for a career in system administration.

Underwent training in M365 Commercial Technical Support. This equipped me with the skills to provide technical assistance for Microsoft 365 commercial products.

Completed a program focused on developing Microsoft Azure and Web Services. This enhanced my understanding and practical skills in cloud computing and web service development.

Participated in the Google Digital Skills for Africa program. This initiative provided essential digital marketing and online business skills.

Activities and societies: Business Minded Industrial Chemist (Student Chemical Society of Nigeria) - 2016; Most Prominent (Student Chemical Society of Nigeria) - 2016; Most Social (Student Chemical Society of Nigeria) - 2015; Chairman Final Year Committee, Student Chemical Society of Nigeria. 2016

Earned a Bachelor of Science with Honors in Industrial Chemistry. The curriculum covered various aspects of chemistry with an emphasis on industrial applications.

Obtained a Diploma in Computer Engineering. This program provided foundational knowledge in computer hardware and software.

Completed a Diploma in Desktop Publishing. This training focused on creating and designing various documents using desktop publishing software.

Achieved the Senior Secondary School Certificate. This certificate signifies completion of secondary education.

Attended Federal Government College for secondary education. This period contributed to my foundational academic development.