Andrea Padilla

I’m a bilingual English-Spanish customer support and administrative professional with experience in customer service, call center operations, lead generation, education, and client relationship management. I work confidently with international customers, handling high call volumes while resolving issues efficiently.

In my call center and phone agent roles, I managed inbound/outbound calls, generated qualified leads, and provided professional customer support. I also coordinated appointments and supported customers through timely updates, keeping service consistent even in remote environments.

Outside support work, I’ve strengthened my communication and organization through English teaching, preparing lesson plans and helping students improve their language skills. I’m currently pursuing a Bachelor of Laws and bring strong analytical thinking, attention to detail, and time-management to every client interaction.