Osbaldo Aguilera
@osbaldoaguilera
Highly motivated individual eager to learn and grow professionally.
What I'm looking for
I am a highly motivated individual with a strong work ethic, eager to take on new opportunities and contribute positively to a team. My experience spans various roles in customer service and banking, where I have honed my skills in communication, problem-solving, and quality control. I thrive in environments that foster learning and growth, and I am committed to delivering exceptional service to clients.
During my tenure at WEOKIE Federal Credit Union, I maintained confidentiality and adhered to strict security protocols while educating customers about banking products. My ability to build and maintain client relationships through personalized interactions has been a key factor in my success. Additionally, my experience as a Customer Service Representative at PLS Financial Services allowed me to develop my sales skills and enhance customer satisfaction by providing tailored solutions.
Currently, I am expanding my skill set in digital marketing as a freelancer, where I design responsive websites and develop marketing strategies that improve brand visibility. My bilingual proficiency in Spanish and English enables me to connect with a diverse clientele, further enhancing my ability to serve and engage customers effectively.
Experience
Work history, roles, and key accomplishments
Digital Marketing
Freelancer
Oct 2023 - Present (1 year 9 months)
Designed and developed responsive websites for various clients, enhancing user experience and increasing site traffic. Collaborated with clients to define project goals and develop tailored digital marketing strategies, resulting in improved brand visibility and engagement.
Teller, Senior Teller, Assistant Head Teller
WEOKIE Federal Credit Union
Oct 2021 - Present (3 years 9 months)
Maintained confidentiality of bank records and client information while adhering to financial services security and audit procedures. Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products, building and maintaining client relationships through quality, personalized interactions.
Customer Service Representative
PLS Financial Services
May 2020 - Present (5 years 2 months)
Informed customers about billing procedures, processed payments, and provided payment option setup assistance. Assessed customer needs and upsold products and services to maximize sales, while upholding privacy and security requirements.
Education
Degrees, certifications, and relevant coursework
U.S. Grant High School
High School Diploma, General Studies
Activities and societies: Keyclub Officer (Treasurer) [2017-2018]
Completed high school education, gaining foundational knowledge across various subjects. Participated in extracurricular activities, including serving as a Keyclub Officer.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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