Osasere Osasuyi
@osasereosasuyi1
Detail-oriented customer support and administrative professional improving satisfaction through efficient operations.
NigeriaWhat I'm looking for
I am a detail oriented Administrative Assistant and Customer Care Specialist with ample experience in customer operations, client support and sales. I manage high volume customer inquiries while maintaining high customer satisfaction levels and meeting key performance indicators (KPIs).
In my current role as a Customer Care Representative at 23 Skin, I exceeded monthly sales targets and managed 50+ customer inquiries daily via phone, email and chat. I maintain detailed customer records using CRM systems, resolve complaints efficiently, and meet SLAs and performance metrics.
Previously, as an Administrative Assistant at FO Driving School, I managed daily office operations for a team of 7 executives, scheduled 20+ meetings monthly, and improved document retrieval efficiency by 30% through structured filing. I served as first point of contact for clients and visitors, trained 5+ new students to improve onboarding efficiency by 40%, and I’m tech-savvy and well-prepared for remote and virtual support roles.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
23 Skin
Mar 2024 - Present (2 years 3 months)
Exceeded monthly sales targets while managing 50+ customer inquiries daily via phone, email, and chat. Resolved complaints, maintained CRM customer records, and met SLA and KPI performance metrics to improve satisfaction and retention.
Administrative Assistant
FO Driving School
Aug 2021 - Dec 2023 (2 years 4 months)
Managed daily office operations for a team of 7 executives, scheduling 20+ meetings monthly and preparing reports, memos, and presentations. Improved document retrieval efficiency by 30% and trained 5+ students, increasing onboarding efficiency by 40%, while escalating complex issues for timely resolution.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Science, Physiology
2016 - 2021
Earned a Bachelor of Science (B.Sc.) in Physiology at the University of Benin from 2016 to 2021.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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