Osama Mirza
@osamamirza
Customer Support Representative at Indolj.pk supporting POS operations, integrations, and reporting for clients.
PakistanWhat I'm looking for
At Indolj.pk, I support clients with POS issues across orders, billing, menus, sales reports, shifts, and inventory. I investigate reported issues and coordinate with technical, development, menu, and implementation teams.
I also coordinate POS setup, user guidance, training, and branch readiness, including support for third-party delivery platform and branch integrations. Previously, I responded to customer queries at TechnoSysInt and supported stock and warehouse workflows at Kifayah Pharmacy & Supermarket and Warehouse Operations.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Indolj.pk
Jan 2024 - Present (2 years 9 months)
Support clients with POS issues involving orders, billing, menus, sales reports, shifts, inventory, and daily operations. Coordinate with technical, development, menu, and implementation teams to resolve issues and explain workflows to non-technical users.
Customer Support Specialist
TechnoSysInt
May 2023 - Jan 2024 (8 months)
Responded to customer queries, provided guidance, escalated issues when needed, and followed up to support resolution.
GRN Officer
Kifayah Pharmacy & Supermarket
Mar 2023 - May 2023 (2 months)
Maintained goods received note (GRN) documentation, stock receiving records, and inventory workflows.
Floor Manager
Diamond Super Market
Apr 2022 - Apr 2023 (1 year)
Supported store-floor operations, customer service, and routine coordination to help daily activities run smoothly.
Warehouse Supervisor
Warehouse Operations
Mar 2019 - Sep 2022 (3 years 6 months)
Supervised warehouse activities, stock handling, inventory records, and receiving and dispatch coordination. Helped maintain stock accuracy and support timely movement of goods.
Education
Degrees, certifications, and relevant coursework
University of Karachi
Bachelor of Arts
Bachelor of Arts degree from the University of Karachi, completed in 2023.
Board of Intermediate Education, Karachi
Intermediate
Intermediate qualification from the Board of Intermediate Education, Karachi, completed in 2018.
Board of Secondary Education, Karachi
Matriculation
Matriculation from the Board of Secondary Education, Karachi, completed in 2015.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Salary expectations
Social media
Job categories
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