Eslam Mohsen
@eslammohsen
Dedicated ticketing agent with expertise in travel reservations.
EgyptWhat I'm looking for
As a ticketing agent with a solid background in travel and tourism, I have honed my skills in various reservation systems, including Amadeus and Galileo. My educational foundation in Egyptology complements my professional experience, providing me with a unique perspective on cultural tourism.
During my tenure at Craf Tours and Travel Mall, I developed a keen understanding of passenger fares and ticketing processes, achieving certifications from Egypt Air's IATA programs. My commitment to delivering exceptional customer service has been a cornerstone of my career, ensuring that clients receive the best travel solutions tailored to their needs.
Experience
Work history, roles, and key accomplishments
Ticketing Agent
Travel Mall
Jan 2021 - Oct 2024 (3 years 9 months)
Currently employed as a Ticketing Agent, responsible for managing ticket sales, assisting customers with travel arrangements, and utilizing advanced ticketing systems. Focused on providing high-quality service and support.
Ticketing Agent
Craf Tours
Oct 2019 - May 2020 (7 months)
Worked as a Ticketing Agent, handling customer inquiries, processing ticket reservations, and managing travel itineraries. Gained experience in using various reservation systems and providing excellent customer service.
Education
Degrees, certifications, and relevant coursework
AUAmerican University
Certificate, English Language
Grade: Good
Completed a Certificate in English skills Upper elementary Level, focusing on enhancing communication abilities and conversation skills.
Nazih Training Center
Certificate, Travel and Tourism
Grade: A
Completed a Certificate of Amadeus system, gaining proficiency in the Amadeus Global Distribution System for travel bookings.
Egypt Air
Certificate, Travel and Tourism
Completed multiple IATA Certificates in Passenger Fares and ticketing, covering initial, intermediate, and advanced levels.
Faculty of Archeology
Bachelor of Egyptology, Egyptology
Pursued a Bachelor of Egyptology, studying ancient Egyptian civilization, culture, and artifacts.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
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