SESarah Elgindy
@sarahelgindy
Dynamic Senior Travel Consultant with a passion for customer satisfaction.
EgyptWhat I'm looking for
I am a dynamic and results-driven Senior Travel Consultant with over 8 years of experience in the travel and tourism industry. My expertise lies in customer service, flight ticketing, and travel advisory, where I have consistently demonstrated a strong track record of resolving customer inquiries and optimizing booking processes. I am proficient in Amadeus GDS and CRM systems, and I pride myself on my ability to communicate effectively in multiple languages.
Throughout my career, I have been passionate about delivering exceptional travel experiences and driving customer loyalty. At Adventure Pioneers, I provide expert travel consultation, ensuring personalized and seamless travel experiences for my clients. My previous roles have equipped me with the skills to manage complex travel itineraries and resolve customer complaints promptly, achieving high satisfaction scores and repeat business.
Experience
Work history, roles, and key accomplishments
Senior Travel Consultant
Adventure Pioneers
Oct 2024 - Present (8 months)
Provided expert travel consultation to clients, ensuring personalized and seamless travel experiences. Utilized advanced knowledge of Amadeus GDS to manage bookings, reissues, and refunds efficiently.
Senior Travel Consultant
Qabalan Travel
Oct 2023 - Oct 2024 (1 year)
Delivered high-quality travel advisory services, resulting in a 15% increase in repeat customers. Managed complex travel itineraries, including flight bookings, hotel reservations, and visa processing.
Senior Travel Advisor
FlightHub & JustFly
Jul 2022 - Jan 2023 (6 months)
Handled an average of 50+ customer inquiries daily, maintaining a 90% customer satisfaction score. Processed flight reservations, reissues, and refunds using Amadeus GDS, ensuring accuracy and efficiency.
Travel Consultant (Flight Customer Support)
Seera Group
Jan 2017 - Nov 2019 (2 years 10 months)
Converted 80% of inbound calls into successful sales, exceeding monthly KPIs by 20%. Monitored flight time changes and proactively communicated updates to customers, reducing missed flights by 30%.
Education
Degrees, certifications, and relevant coursework
Future Academy
Bachelor of Commerce, Accounting
Grade: Good
Completed a Bachelor of Commerce degree with a focus on Accounting. Gained foundational knowledge in financial principles, auditing, and taxation.
Availability
Location
EgyptAuthorized to work in
Interested in hiring Sarah?
You can contact Sarah and 90k+ other talented remote workers on Himalayas.
Message SarahFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
