hesham shoaib
@heshamshoaib
I drive full-cycle sales and travel bookings while coaching teams to exceed targets.
EgyptWhat I'm looking for
I'm driving end-to-end travel sales at Dynnino, arranging flights, hotels, and complete itineraries while managing cold calling, discovery, negotiation, closing, and booking confirmation.
I build and price multi-segment flight itineraries using Amadeus, Sabre, Apollo, and Galileo, supported by strong aviation terminology knowledge. My sales performance has earned top-achiever recognition and high commissions.
Previously, I coached sales teams at Concentrix for The Credit Pros, training colleagues on sales skills, product knowledge, and customer service while helping teams meet and exceed targets. I also exceeded monthly targets as a Sales Representative and was recognized as a top performer.
Alongside sales, I've developed integrated marketing work through Nile University projects, including brand strategy for Nola and a PET-bottle recycling app initiative in Giza. I hold Google Digital Marketing & E-commerce and Meta Social Media Marketing professional certificates.
Experience
Work history, roles, and key accomplishments
Sales Representative (Travel Expert)
Dynnino Account
Jan 2025 - Jan 2026 (1 year)
Managed end-to-end trip arrangements including flight bookings, hotel reservations, and itinerary planning. Handled the full sales cycle from cold calling to closing, consistently delivering strong conversion results.
Provided training on sales skills, product knowledge, and customer service. Implemented coaching strategies that improved team performance and sales effectiveness, leading the team to consistently meet and exceed sales targets.
Sales Representative
The Credit Pros
Jan 2023 - Sep 2023 (8 months)
Promoted and sold financial services, adapting techniques to diverse client needs. Used CRM software to track interactions and sales progress, consistently exceeding monthly sales targets and recognized as a top performer.
Subject Matter Expert (SME)
Vodafone UK
Oct 2022 - Dec 2022 (2 months)
Acted as a key contact for escalated issues, offering expert advice and solutions. Trained and supported team members, enhancing their skills in customer service and collections processes, and mentored new agents.
Customer Care Agent
Vodafone UK
Jan 2021 - Sep 2022 (1 year 8 months)
Addressed billing and collections inquiries with clear and courteous responses. Arranged payment solutions for overdue accounts, balancing customer capabilities and company policies, and recorded all interactions in detail.
Education
Degrees, certifications, and relevant coursework
Nile University
Bachelor of Business, Integrated Marketing
2023 -
Pursuing a Bachelor of Business with a focus on Integrated Marketing.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
Skills
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