Open to opportunities

Oromidayo Aiyeyemi

@oromidayoaiyeyemi

Customer Support Officer who turns complex financial and clinical information into clear guidance for vulnerable customers.

United Kingdom

Message

What I'm looking for

I’m looking for a customer support role where I can deliver clear, plain-language guidance, maintain regulatory compliance, and continuously improve processes—especially when supporting vulnerable people through complex situations.

I’m a customer-focused guidance professional with experience supporting people through complex, sensitive situations across regulated financial services and healthcare environments. I translate complicated information into clear, actionable guidance, connecting customers to the right support at the right time.

In a regulated digital banking role, I improved resolution and communication standards by building a plain-language framework for compliance-related queries. I also supported vulnerable customers by completing KYC and AML checks, investigating root causes, and escalating evidence-based financial misconduct while staying composed and accurate under pressure.

In healthcare operations, I’ve provided end-to-end administrative support for a therapy practice, including trauma-informed client communications, appointment coordination, and GDPR/HIPAA-aligned documentation. I identified onboarding breakdowns, redesigned workflows in Zoho CRM to improve completion rates, and maintained 100% financial record accuracy with Excel tracking for invoices, outstanding balances, and insurance reimbursements.

Experience

Work history, roles, and key accomplishments

Mental Health Admin Virtual Assistant

My Freedom

Mar 2024 - Jun 2026 (2 years 3 months)

Provided end-to-end administrative and operational support for a therapy practice, including client communications, scheduling, and financial record management. Maintained GDPR/HIPAA-aligned documentation accuracy and improved the onboarding workflow in Zoho CRM to reduce missed appointments.

Administrative Support Client Communication Scheduling Invoicing Financial Records Management Trauma Informed Communication Process Improvement Zoho CRM GDPR HIPAA Documentation

Research Assistant

Arukah International Center

Jul 2023 - Sep 2023 (2 months)

Supported evidence-based research projects by conducting literature reviews and producing clear briefings for senior stakeholders and donors. Helped coordinate partner and beneficiary communications and maintained audit-ready project documentation.

literature review Evidence Based Research Synthesis Stakeholder Communication Documentation

Customer Support Officer

Parkway

Jul 2019 - Dec 2019 (5 months)

Delivered first-line customer support across telephone, email, and live chat for a regulated financial services contact centre. Performed KYC/AML checks, investigated disputed transactions, and translated complex regulatory information into plain language for customers.

Customer Support Triage KYC AML Case Management Regulatory Compliance Email Communication Live Chat

Education

Degrees, certifications, and relevant coursework

BSc Social Work (Level 6 Qualification)

Bachelor of Science, Social Work

Completed a BSc Social Work (Level 6) qualification. Trained in social work principles to support individuals and communities with guidance and care.

GCSE Equivalent (Maths & English)

GCSE (Equivalent), Maths and English

Achieved GCSE-equivalent qualifications in Maths and English. Demonstrated foundational literacy and numeracy competencies.

Computer Skills Qualification (Microsoft Office)

Computer Skills Qualification, Computer Skills

Completed a computer skills qualification focused on Microsoft Office. Built practical proficiency for workplace documentation and productivity tasks.